About this role
*Role Overview*
The Customer Service Representative will help answer client questions, respond to service requests, update records, and communicate with staff or management regarding cleaning appointments. This position is a good fit for someone who is friendly, organized, and comfortable handling phone and email communication.
*Main Duties*
* Answer phone calls and respond to client emails * Provide basic information about cleaning services * Assist with appointment requests and service updates * Record client messages, service notes, and follow-up details * Communicate schedule changes or client concerns to the appropriate team member * Maintain accurate customer records * Help resolve basic client questions in a professional manner * Support general office and administrative tasks when needed
*Requirements*
* Previous customer service, reception, office, or administrative experience is preferred * Experience in a cleaning, maintenance, hospitality, or service-based company is an asset * Good communication and organization skills * Comfortable using email, phone, and basic computer systems * Reliable, punctual, and detail-oriented * Able to follow instructions and maintain accurate records * Able to work part-time hours
*Benefits*
* Part-time work * Competitive hourly wage * Training and support * Office-based work environment * Vacation pay and statutory benefits as required by law * Respectful and supportive workplace
Pay: $22.00-$26.00 per hour
Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care
Work Location: In person