About this role
*Position Overview*
We are looking for a motivated and organized Club Manager to oversee the day-to-day operations of our 24-hour fitness facility. This position is responsible for ensuring the club runs smoothly, providing an outstanding experience for members, maintaining a clean and safe environment, supporting staff, and contributing to the continued growth of the business.
The successful candidate will be a hands-on leader who enjoys working with people, solving problems, and taking ownership of club operations.
*Key Responsibilities*
* Manage the daily operation of the facility to ensure an exceptional member experience. * Maintain and improve operational procedures and service standards. * Perform routine walkthroughs to identify and resolve maintenance or operational concerns. * Ensure the facility complies with all health, safety, and company policies.
*Facility Upkeep*
* Oversee the cleanliness and appearance of the club, including fitness areas, studios, washrooms, and common spaces. * Ensure daily equipment cleaning and routine maintenance tasks are completed. * Coordinate equipment repairs and communicate with maintenance vendors when required. * Monitor inventory levels and order cleaning supplies and operational materials as needed.
*Team Leadership*
* Supervise, support, and mentor front desk and administrative team members. * Create staff schedules and ensure appropriate coverage throughout operating hours. * Train employees on club procedures, customer service standards, and membership processes. * Monitor staff performance while fostering a professional and positive workplace culture.
*Membership Sales & Member Retention*
* Welcome prospective members, conduct club tours, and assist with membership consultations. * Process new memberships, renewals, upgrades, and account changes. * Support membership growth through exceptional customer service, follow-up, and retention initiatives. * Earn commission through membership sales and other performance-based goals. * Implement retention strategies to support longterm membership stability.
*Administration & Reporting*
* Manage daily POS transactions, cash balancing, and billing accuracy. * Prepare operational and membership reports for management. * Track key performance indicators, including membership growth and retention. * Maintain organized records and ensure administrative tasks are completed accurately and on time.
*Qualifications*
* Previous leadership or supervisory experience in fitness, hospitality, retail, or customer service is preferred. * Excellent communication, organizational, and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Comfortable working independently and taking initiative. * Proficient with Microsoft Office, Google Workspace, email, and membership management software. * Ability to multitask in a fast-paced customer-focused environment.
*Compensation & Benefits*
* Part-time position (approximately 20 hours per week) * Competitive hourly wage plus performance-based commission * Complimentary gym membership * Supportive team environment with opportunities for professional growth
*How to Apply*
If you're passionate about fitness, customer service, and leadership, we'd love to hear from you. Please submit your résumé along with a brief introduction explaining why you'd be a great fit for this position.
Pay: From $20.00 per hour
Benefits: * Casual dress * Flexible schedule * On-site gym * On-site parking * Store discount
Experience: * Leadership: 1 year (preferred) * Costumer Service : 1 year (preferred)
Work Location: In person