About this role
*Account Manager*
*Fraser Valley / Abbotsford, BC* Full-Time | In-Office | $70,000 - $80,000 + Benefits
*Job Summary*
We are seeking a customer-focused Account Manager to manage client relationships, oversee contract renewals, provide account reporting and reconciliations, and act as the primary liaison between clients and internal teams.
*Key Responsibilities*
*Account & Relationship Management*
* Serve as the primary point of contact for assigned client accounts. * Build, maintain, and strengthen long-term client relationships. * Develop a thorough understanding of each client's business needs and objectives. * Conduct regular account reviews (weekly, monthly) to ensure satisfaction and identify opportunities for improvement.
*Contract Management*
* Manage client package contracts, including annual reviews and renewals. * Ensure contract terms, pricing, and service commitments are accurately maintained. * Coordinate contract amendments, upgrades, and renewals with clients and internal teams. * Complete proposal preparations, pricing discussions, and solution recommendations in collaboration with Service Manager . * Monitor contract expiry dates and proactively initiate renewal discussions.
*Client Reporting & Reconciliation*
* Prepare and provide regular account updates to clients with collaboration from the Service Manager * Deliver account reconciliations and billing-related reviews as required. * Assist clients with understanding service utilization, contract status, and account activity. * Maintain accurate records of client communications & reporting with HubSpot
*Operational Service & Internal Collaboration*
* Work closely with the Service Department to address client issues and ensure customer satisfaction. * Meet regularly with the Service Manager and appropriate Service Team members to understand clients from the operational side for updates and meetings. * Escalate client concerns and coordinate resolutions with appropriate internal teams. * Support service reviews and improvement initiatives based on client feedback. * Ensure clear communication between clients and internal departments. * Prepare and assist with Project Management sales cycle for Clients with the Service Manager and Service Department
*Administrative Responsibilities*
* Handle all administrative tasks related to client accounts and requests including accounts receivables and hardware order management in collaboration with Hardware Department. * Contribute to revenue growth and client retention objectives. * Maintain accurate client records and account documentation. * Prepare internal reports and account summaries as required. * Ensure CRM (HubSpot) and account management systems are updated and maintained.
*Qualifications*
*Required*
* 3+ years of experience in account management, customer service, client relations, or a similar role. * Strong organizational and administrative skills. * Excellent verbal and written communication abilities. * Experience managing multiple client accounts and priorities simultaneously. * Proficiency with Microsoft Office applications. * Ability to build trusted relationships with clients and internal stakeholders.
*Preferred*
* Experience in technology, managed services, or related industry. * Familiarity with CRM platforms such as HubSpot or similar customer management tools. * Experience with ticketing or service management systems. * Basic accounting or financial reconciliation knowledge. * Contract administration or contract renewal experience.
*Core Competencies*
* Self-start attitude and personality with excellent time management skills. * Critical thinking, attention to detail and problem-solving skills. * Excellent written and verbal communication skills. * A creative mind with an ability to suggest improvements. * Proficiency in MS Office.
*Why Join Us?*
* Competitive salary: $70,000 - $80,000 * Comprehensive health and dental benefits * Strong culture focused on accountability, growt