About this role
About Us
Meccom Air Systems Inc. is a growing HVAC company serving residential and light commercial customers across the GTA. We pride ourselves on providing exceptional customer service, professional installations, and quality workmanship. We are looking for a motivated and organized Accounts, Billing & Customer Service Coordinator to join our team.
Responsibilities:
\* Prepare and send customer invoices and process payments.
\* Follow up on outstanding accounts and customer balances.
\* Coordinate with the accounting department to ensure accurate billing records.
\* Answer incoming phone calls, emails, and customer inquiries professionally.
\* Schedule service calls, installations, and maintenance appointments.
\* Prepare quotes, work orders, and financing documents.
\* Maintain accurate customer records using Jobber, QuickBooks, and CRM software.
\* Assist customers with financing options and payment plans.
\* Support the sales team by following up on leads and customer inquiries.
\* Coordinate with technicians to ensure smooth daily operations.
\* Perform general office administration and filing.
Qualifications:
\* Minimum 2 years of experience in accounting, billing, customer service, or office administration.
\* Excellent communication and customer service skills.
\* Strong organizational and multitasking abilities.
\* Experience with QuickBooks is preferred.
\* Experience with Jobber or similar field service software is an asset.
\* HVAC industry experience or HVAC sales experience is an asset.
\* Proficient in Microsoft Office (Word, Excel, Outlook).
\* Ability to work independently and as part of a team.
Job Types: Full-time, Part-time
Pay: $24.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits: * Flexible schedule * On-site parking
Work Location: In person