About this role
Are you a people person who enjoys solving problems and building lasting relationships? Are you ready to kick-start your career with a growing company in a vital industry?
*Onyx-Fire Protection Services Inc.*, a national leader in fire protection, is expanding and looking for multiple motivated *Account Managers* to join our team!
We?re seeking career professionals who are eager to grow in account management and take on new challenges.
*What You?ll Do*
* Build and maintain strong relationships with clients across your assigned accounts. * Manage service contracts and ensure client satisfaction through proactive communication. * Share inspection results and help clients understand issues with their fire protection systems. * Support clients in staying compliant with safety regulations and industry codes. * Coordinate with our Operations team to ensure timely and effective service delivery. * Track account performance and ensure consistent, high-quality service. * Assist the Sales team in identifying and onboarding new business opportunities. * Learn to negotiate service terms that benefit both the client and Onyx-Fire. * Work toward goals related to client satisfaction, retention, and company growth.
*What We?re Looking For*
* 3?5 years in a client-facing role with responsibility for customer satisfaction and retention. * Exposure to Fire Protection, Electrical, Mechanical, or Technical Trades is an asset (not required). * Demonstrated ability to quickly learn technical concepts (codes, compliance, etc.). * Confident communicator with clear phone presence and professional email etiquette. * Strong multitasking and organizational skills in a fast-paced environment. * Proficient in Microsoft Office (Word, Excel, PowerPoint); CRM experience (Dynamics is a plus). * Coachable, open to feedback, and eager to learn the business. * Builds rapport easily with clients, strong listener with attention to detail. * Problem solver who adapts to challenges and delivers solutions. * Ambitious, competitive, and goal oriented.
*What We Offer*
* Supportive, family-oriented team environment where collaboration is key. * Unlimited career growth opportunities in a rapidly expanding company. * Training and mentorship programs led by experienced professionals to help you thrive. * Comprehensive benefits package after just 3 months. * Direct access to leadership and an open-door culture that values your ideas. * *Competitive first-year earnings: make up to 70,000?$75,000 in your first year* * *Performance-driven rewards: Achieve your KPIs and unlock even more earning potential/bonus*
This role will remain open to build a pipeline of potential candidates; however, we are not actively recruiting for immediate hire at this time.
*Why Join Onyx-Fire Protection Services?*
We?re more than just a company?we?re a community. With our headquarters in Mississauga and branches across Canada, we?re trusted by clients nationwide. We?re proud of our high-performance culture and are committed to helping our people grow and succeed.
Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits: * Casual dress * Dental care * Extended health care * On-site parking * Paid time off * Vision care
Application question(s): * Can you work on-site Monday-Friday? * Do you have a background in HVAC/electrical industry? * Do you have a fire technical background? * Do you have 5+ years in account management? * Do you have strong organizational, time management, and leadership skills?
Education: * Secondary School (preferred)
Work Location: In person