About this role
*Position Summary*
The Front Desk Receptionist / Client Care Coordinator is the first point of contact for patients and visitors at our multidisciplinary health care clinic. This role is responsible for creating a welcoming, professional, and efficient front desk experience while supporting the daily flow of the clinic. The successful candidate will be organized, empathetic, and comfortable working in a fast-paced healthcare environment.
*Key Responsibilities*
* Greet patients and visitors in a friendly, professional manner, both in person and over the phone. * Answer, screen, and direct incoming calls, take messages, and respond to general inquiries. * Schedule, confirm, and reschedule appointments across multiple practitioners and services. * Check patients in and out, verify demographic and insurance information, and update patient records accurately. * Process payments, direct billing, and basic billing support as required. * Maintain a clean, organized, and professional front desk and waiting area. * Support patient flow and help keep appointment schedules running on time. * Coordinate effectively with clinicians and other team members to support daily operations. * Assist with administrative tasks such as scanning, filing, emailing, faxing, inventory, and general office support. * Follow clinic policies, privacy requirements, and confidentiality standards at all times.
Qualifications
* Previous experience in a medical, clinic, or customer service setting is an asset. * Strong communication, organization, and multitasking skills. * Comfortable using scheduling software and basic computer programs. * Professional, calm, and compassionate approach with patients. * Ability to work independently and as part of a team. * Experience with Jane App, direct billing, or a multidisciplinary clinic is an asset.
What We?re Looking For
* Friendly and confident communicator. * Detail-oriented and dependable. * Able to manage multiple priorities in a busy environment. * Professional, discreet, and patient-focused. * Someone who enjoys being part of a collaborative healthcare team.
Pay: $16.00-$21.00 per hour
Benefits: * On-site parking
Work Location: In person