About this role
The Director of Operations is responsible for the full operational leadership of a high-volume, warehouse and sorting operation employing approximately 750 employees. This role will drive cost-per-unit performance, productivity, labour efficiency, and operational consistency, while ensuring safety, compliance, and service delivery standards are achieved. The Director of Operations will lead all aspects of execution, including workforce performance in a unit-based pay environment, and will be accountable for optimizing throughput, controlling labour costs, and scaling operations in line with business growth. At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren?t just words, they?re how we show up every day. If you?re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, than Eclipse Advantage is the place for you. So if you are looking to grow your career, love the action-packed nature of logistics and recruiting, and HR it?s time to join Eclipse Advantage. With a competitive salary, bonus opportunities and an in-depth training program, along with an excellent benefits program including generous PTO and a 401k match, our team members are rewarded for their hard work! Key Responsibilities: Operational Leadership
• Lead day-to-day operations across warehouse/sorting facilities • Ensure consistent execution of production targets, service levels, and throughput goals. • Develop and implement standardized operating procedures across all operations. • Drive accountability at Director, Manager, and Supervisor levels
Cost-Per-Unit & Productivity Management
• Own and continuously improve cost-per-unit metrics • Optimize labour productivity in a pay-per-unit compensation model • Establish measurable KPIs, including: • Units processed per hour • Labour cost per unit • Productivity per employee
• Identify inefficiencies and implement corrective actions quickly
Labour & Workforce Management
• Oversee a workforce of 750 employees in a fast-paced environment • Build a performance-driven culture aligned with productivity-based compensation • Ensure proper workforce planning, staffing levels, and scheduling • Partner with HR on: • High-volume recruitment strategies • Discipline and performance management • Retention and workforce stability
• Navigate labour relations, including union considerations if applicable
Finance & P&L Accountability
• Own full operational budgets and cost control • Monitor and manage: • Labour costs • Overtime • Productivity variances
• Deliver continuous cost improvement initiatives tied to operational efficiency • Partner with finance on forecasting and performance tracking
Health, Safety & Compliance
• Ensure compliance with all provincial regulations (e.g., CNESST in Quebec) • Promote a strong safety culture across all operations • Reduce workplace incidents through proactive safety programs • Ensure proper documentation, audits, and risk mitigation
Continuous Improvement
• Identify opportunities to improve: • Throughput • Workflow design • Line efficiency
• Implement Lean / process improvement initiatives • Drive automation, where applicable, to support scale
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