About this role
<p><span style="font-family:arial, helvetica, sans-serif">At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Overview</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">The <strong>Product Operations Specialist</strong> for Crocs Vietnam, within the Product Execution team, is responsible for document standardization, cross-system product data governance, and SMS sample schedule coordination. This role partners closely with internal cross-functional teams and factory partners to ensure product documentation, data accuracy, ECO processes, and sample deliverables are completed accurately and on time. The role reports directly to the Product Execution Manager, Document Management.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Do</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Standardize product documentation by reviewing base product descriptions, processes, and related documents for accuracy and completeness, then processing and uploading approved documents in Centric.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Provide end-to-end support to internal users and factories on Change Request workflows, ECO routing, ECO creation in Centric, and internal ECO release procedures.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Govern product data across SAP Material Master Report, ACD reports, Centric, and related master files to ensure style, packaging, material list, and colorway transfer information is accurate for production.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Distribute Ver3/Ver4 hangtag material lists and colorway transfer master files to factories, follow up on questions, and resolve data or documentation exceptions in a timely manner.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor key SMS sample calendar milestones, collect regional demand inputs, share forecasts with factories, and coordinate with internal teams and factory partners to resolve sample shipment exceptions and remove bottlenecks.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Deliver training and operational support to factories on document management, ECO processes, Centric system uploads, and support ad-hoc special projects as assigned.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Bring to the Table</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">College degree or above, preferably in business, supply chain, product operations, documentation management, or a related field; equivalent relevant experience will also be considered.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Relevant work experience in product execution, document management, product data governance, supply chain operations, factory coordination, or a related function is required.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proficient in Microsoft Word and Excel, including document reformatting, approved templates, automatic numbering, table of contents, and table conversion.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience with Centric, SAP Material Master, ACD reports, Power BI, or AI tools is preferred.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong communication skills with the ability to work effectively across internal teams, factory partners, and stakeholders at different levels of the organization.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Highly organized, detail-oriented, patient, and able to apply sound judgment and strong decision-making skills in daily operations.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Able to work independently, manage multiple priorities, and support regional collaboration with stakeholders in Vietnam, Asia, Mexico, Italy, and other relevant locations as needed.</span></li> </ul></div></div></div><p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Job Category: Corporate </span></span></p>