About this role
<p><span style="font-family:arial, helvetica, sans-serif">At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. </span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Overview</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Crocs Brasil Comércio de Calçados LDTA ("Crocs Brasil"), a subsidiary of Crocs, Inc. and is the employing entity for this position.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">The <strong>Manager, Retail Operations</strong> role at Crocs Brasil is responsible for leading the operational efforts between the Retail Back office and Retail field including communication, labor planning, event planning, new store set ups and system management. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Do</b></H2> </div><div><ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Conduct regular store visits to monitor operations, ensure execution of brand standards, and identify improvement opportunities.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor store performance through analysis of sales, operational KPIs, and customer service indicators, proposing strategic action plans to achieve or exceed targets.</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assist in managing and driving all operational aspects of store openings, closings, relocation and upgrades to ensure smooth implementation and budgets and timelines are met</span></li> </ul> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support and develop store managers and teams by identifying training needs and ensuring disciplined execution of operational routines.</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support the Retail stores with all systems eg. Linx, LinxPOS, Kudos, NeoMode</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Represent the field’s needs when reviewing current and future functionality for all systems. Participate in system testing as needed including APTOS testing for all promotions</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure key initiatives are communicated to stores via weekly and monthly newsletters, Go To Market, etc.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Help plan and execute Retail meetings </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage budgets, PO's, invoices for all retail vendors</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage monthly business reporting and distribute to key stake holders for analysis. For example, CRM, Supply spend, LP audits, and cash overages/shortages</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Establish collaborative communication and act as the main point of contact with other supporting function teams such as Planning, Merchandising, Allocation, Marketing, Visual Merchandising, Inventory Control, Learning & Development, Finance and Human Resources ensuring clear communication, process standardization and, resolution of operational matters</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Participate in cross functional meetings to represent Retail team. Share business updates and collaborate as needed in driving overall Crocs Brasil business.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure the Crocs Brasil policies and procedures are respected and followed within Retail team.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support various departments on one-off projects as needed</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Maintain recognition program with tracker and evolve program as needed to support field. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Bring to the Table</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Bachelors Degree</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">5 years’ of relevant work experience. Experience in retail is preferred</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proficient in Microsoft Office particularly Excel.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent time management and organization skills.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong decision-making skills, driving towards consistent and effective results.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong attention to detail and accuracy.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Customer focused and service oriented.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to work closely with functional and cross-functional team members and strive toward a unified vision.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Demonstrated ability to work well under pressure, prioritize and multi-task in a fast-paced environment.</span></li> </ul></div></div></div><p><span style="font-family:arial, helvetica, sans-serif">The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Job Category: Corporate </span></p>