About this role
<div> <div> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><strong>Grow <em>With</em> Us at St. Louis Lambert International Airport!</strong> Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.</span></p> <p> </p> </div> <div> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">The Retail Multi-Unit Manager provides operational leadership at St. Louis Lambert International Airport supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for customer service, staffing, operational readiness and financial performance by holding management accountable for results. </span></p> <p> </p> <p><span style="background-color:white;font-size:14.0pt;font-family:'times new roman', times, sans-serif"><strong>Salary Range: $70,000 -$84,000 plus annual bonus!</strong></span></p> <p> </p> </div> <div> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><strong>Responsibilities:</strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Oversee planned maintenance and address repair needs promptly to maintain operational standards. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Hold management accountable for onboarding/offboarding processes and compliance with training requirements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Monitor and maintain retail equipment; schedule routine service and repairs as needed. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Drive adoption of new retail technologies to improve efficiency and customer experience. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Maintain working knowledge of brand standards, lease agreements, and landlord relations. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Implement marketing programs and promotional activities; ensure compliance with brand campaigns. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Ensure compliance with all federal, state, and local safety and health standards. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Train managers and staff on wellness protocols and safety procedures; maintain audit readiness. </span></p> </li> </ul> </div> <div> <p> </p> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><strong>Qualifications:</strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Strong knowledge of inventory management, planogram execution, and visual merchandising standards. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Familiarity with category management, retail space optimization, and seasonal merchandising strategies. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Operational Leadership: Drives execution across multiple stores to achieve financial and service goals. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">People Development: Builds positive work environments through coaching, mentoring, and leadership. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Customer Focus: Ensures superior service and brand compliance across all locations</span></p> </li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement). </span></p> </li> </ul> </div> <div> <p> </p> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Schedule & Reporting </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Reports directly to the Senior Director or Director of Operations. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">Weekend and holiday availability required based on business needs.</span></p> </li> </ul> </div> </div><p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;font-family:'times new roman', times, sans-serif">Opportunity, growth, and meaningful rewards! We offer: </span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Health, dental and vision insurance</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Generous paid time off (vacation, flex or sick)</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Holiday pay</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">*401(k) retirement plan </span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">*Company paid life insurance</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">*Tuition reimbursement</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Employee discounts across all company brands</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Employee assistance program</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Training and exciting career growth opportunities</span></li> <li style="color:black;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:10.0pt;font-family:'times new roman', times, sans-serif">Referral program – refer a friend and earn a bonus</span></li> </ul> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;font-family:'times new roman', times, sans-serif">*Benefits may vary by position so ask your recruiter for details.</span></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;color:black;font-family:'times new roman', times, sans-serif">Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).<strong> </strong></span></p>