About this role
<h4> </h4> <h2><b>MOTORS</b></h2> <p> </p> <p>Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service.</p> <p> </p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose of the Job</b></H2> </div><div><p>The job incumbent will be the primary point of contact for customers, providing professional advises on aftersales services. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><p>• Recommend the after-sales services to customers to address their concerns / needs as well as based on technician’s assessments.<br>• Proactively follow up with customers on repair progress, estimated completion times, and any changes.<br>• Act as a liaison between customers and technicians, ensuring all parties are informed about service updates and changes.<br>• Actively engage with customers to identify their needs and recommend additional services, products, or upgrades that enhance their experience and vehicle performance.<br>• Maintain close communications with internal parties to ensure smooth operations within the service centre.<br>• Respond promptly to customer inquiries and handle any related enquiries / complaints effectively.<br>• Adhere to principal and company’s audit and business processes. <br>• Any ad hoc duties as assigned by supervisor.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Requirements</b></H2> </div><div><p>• Higher Diploma holder or above, with major in automotive engineering is preferred.<br>• Proven experience as a Service Advisor or in a customer service role, preferably in the automotive industry.<br>• Excellent communication and interpersonal skills, with a strong customer focus. <br>• Ability to multitask and thrive in a fast-paced environment.<br>• Good command of English, Cantonese and Mandarin.<br>• Proficient in MS office (Word, Excel, Powerpoint)<br>• Holder of a valid driving license is preferred (Class 1 and 2)</p></div></div></div><h4> </h4> <p> </p> <h2><b>SUCCESS BREEDS SUCCESS.</b></h2> <h4> </h4> <p>With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.</p> <p> </p> <p>We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.</p> <p> </p> <p>At Jebsen, success breeds success.</p>