About this role
<p><span style="font-family:arial, helvetica, sans-serif"><strong>JOB RESPONSIBILITIES:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:</span></p> <ol style="list-style-type:upper-alpha"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Forecast Analysis & PO Ownership</span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Acceptance and communication of delivery schedule</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor sales order to ensure data accuracy</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Pending order balances</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Sales forecast</span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="2"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Relationship Management </span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Managing account aligned based on specific customer’s SLA</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Contract execution</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monthly customer business review</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Customer audits </span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="3"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Customer Management </span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Quality claim and escalation </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Co-Lead activities for customers satisfaction – Voice of Customer </span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="4"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Operation Coordination </span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Lead and roll out new commercial projects with internal stakeholders</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Collaborate with other departments in the execution of pnrojects and claims</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Timely coordination with PD on project management for new product developments </span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="5"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Commercial Execution</span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Profitability review</span><span style="font-family:arial, helvetica, sans-serif"> </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Identify commercial leakages, develop and execute recovery strategy</span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="6"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Working Capital </span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Reconciliation and settlement of overdue accounts</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Manage inventory (call-off time, wastages)</span></li> </ul> <p> </p> <ol style="list-style-type:upper-alpha" start="7"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Business Development </span></li> </ol> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Formulate, communicate and negotiate price offers</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Gather and coordinate customer specific market intelligence and report to business development team</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Identify innovation and product development opportunities</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Develop strong understanding of competitor's capability, activity and strategy</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif"> </p> <p style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif"><strong>JOB QUALIFICATIONS:</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">College graduate, preferably in Marketing, Business Management, Engineering or its equivalent</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Minimum of 3 years sales experience in packaging and/or FMCG industry</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Customer Service and Account management experience</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Good understanding of business processes, including sales, supply chain and customer service</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Customer-focused and results-oriented</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to build collaborative relationships</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong time management and organizational skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong interpersonal skills, with particular ability to work within team environment.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Self-motivated</span></li> </ul>