About this role
<p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif">The Customer Service & Logistics Specialist provides administrative support for the Customer Service and Inventory Control functions. This position assists with customer order processing, invoicing, customer portal management, shipping documentation, inventory transactions, and other administrative activities that ensure efficient order fulfillment and timely product delivery. The role works closely with internal departments, customers, and carriers to support daily business operations while maintaining accuracy and excellent customer service.</p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong>JOB REQUIREMENTS:</strong></p> <p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-size:10.0pt">The following pages describe the skills and requirements needed for the position.</span></p> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Support Customer Service with order entry and order maintenance.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Assist with customer invoicing and documentation.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Maintain customer web portals and upload required shipping and order information.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Prepare and distribute shipping documentation.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Assist with scheduling inbound and outbound shipments.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Support inventory transactions within the ERP system.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Assist with shipping confirmations and customer communications.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Maintain shipping and customer records.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Coordinate documentation with transportation providers.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Support customs or export documentation when applicable.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Monitor customer requests and ensure timely follow-up.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Assist in resolving shipment discrepancies and order issues.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Generate reports related to customer orders, shipments, and inventory.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Maintain filing systems and required business records.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Cross-train in both Customer Service and Inventory Control activities to provide backup coverage.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><span style="font-size:11.0pt">Perform other administrative duties as assigned.</span></li> </ul> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <table class="MsoNormalTable" style="border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:1.95in;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong>EDUCATION:</strong></p> </td> <td style="width:5.2in;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="color:black">Associate degree preferred or equivalent work experience</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif"><span style="color:black"> </span></li> </ul> </td> </tr> <tr> <td style="width:1.95in;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="margin:0.0in;font-size:10.0pt;font-family:Arial, sans-serif"><strong>EXPERIENCE:</strong></p> </td> <td style="width:5.2in;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Two or more years of experience in customer service, logistics, shipping, inventory control, or administrative support.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Strong computer skills including Microsoft Excel, Outlook, and ERP systems.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Excellent organizational and time management skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Strong attention to detail and accuracy.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Ability to manage multiple priorities simultaneously.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Effective written and verbal communication skills.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif">Ability to work independently and as part of a team.</li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-indent:0.0in;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> </td> </tr> </tbody> </table> <p> </p>