About this role
<table border="1" cellpadding="1" cellspacing="1" style="width:100.0px"> <tbody> <tr> <td><img id="image" src="https://performancemanager.successfactors.eu/smythstoysD/smithtoys.png" style="width:100.0px;height:33.0px"></td> </tr> </tbody> </table> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Smyths Toys</b></H2> </div><div><p>At Smyths Toys Superstores, our <strong>mission</strong> is to provide customers with an extensive range of high-quality products at the most competitive prices, all delivered through our unique brand of fun! As Europe’s fastest-growing toy retailer, our <strong>vision</strong> is to keep scaling up our magical retail experience while putting the customer at the center of everything we do.</p> <p>Our core <strong>values</strong> focus on absolute ownership. We don't micromanage you; we expect you to put your own stamp on things. We believe a retail store shouldn't just be rows of shelves—it should be "theatre" that comes to life. If you are highly motivated, thrive on fast-paced commercial challenges, you belong here.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Role</b></H2> </div><div><p>As a <strong>Duty Manager</strong> at Smyths Toys, you are responsible for the day-to-day operation and management of your assigned department. You support the Store Manager in the end-to-end operation of a high-volume, fast-paced retail ecosystem. From managing the sales floor energy to processing delivery intakes, you ensure the store runs smoothly in line with company guidelines.</p> <p>Your goal is clear: maximise sales, develop a rock-star team, and ensure that every customer walking through our doors experiences exceptional, seamless customer service.</p> <p>Salary: £32,000+ depending on experience</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li> <p><strong>Be a Key Leader in Your Store:</strong> Deliver and exceed sales targets in your store through effective space planning, impeccable floor presentation, and commercial stock placement.</p> </li> <li> <p><strong>Support the Management of KPIs:</strong> Assist the Store Manager in achieving key performance indicators including Sales, Stock loss/Shrinkage and Health and Safety compliance.</p> </li> <li> <p><strong>Build a High-Performing Team:</strong> Recruit, train, roster, and mentor a diverse team of retail professionals. You’ll inspire them to learn our product ranges inside and out and prepare them to tackle our massive peak seasonal trading periods seamlessly.</p> </li> <li> <p><strong>Create Store Theatre:</strong> Ensure the sales floor delivers an unforgettable, high-energy customer experience, resolving any queries promptly and keeping standards of housekeeping flawless.</p> </li> <li> <p><strong>Master the Logistics:</strong> Oversee cash handling, daily spot checks on tills, stock control, security protocols, and general back-office administrative compliance.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Ideal Candidate</b></H2> </div><div><ul> <li> <p><strong>A High-Volume Retail Veteran:</strong> You have a proven track record as an Assistant Manager, Duty Manager, Team Leader, or Shift Supervisor in a fast-paced retail environment. You are comfortable leading teams through big crowds and massive stock deliveries.</p> </li> <li> <p><strong>Commercially Sharp:</strong> You have strong numerical, analytical, and organisational skills. You know how to look at a sales report or a wage spend sheet and make rapid, smart adjustments to protect profits.</p> </li> <li> <p><strong>An Inspiring Leader:</strong> You lead from the front, coaching your team to take ownership of their own departments. You are highly motivated, ambitious, and bring a "can-do" attitude to work every day.</p> </li> <li> <p><strong>Tech-Savvy:</strong> Proficient with Microsoft Office and comfortable navigating computerised retail management and stock-control systems.</p> </li> <li> <p><strong>Flexible & Resilient:</strong> Retail never sleeps. You are fully prepared to work flexible hours, including weekends, late nights, and bank holidays—especially during our legendary peak seasons.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul> <li> <p><strong>Performance-based bonus package</strong></p> </li> <li> <p><strong>31 days annual leave rising with length of service</strong></p> </li> <li> <p><strong>A defined contribution pension scheme up to 7.5% matched contribution </strong></p> </li> <li> <p><strong>Life assurance cover</strong></p> </li> <li> <p><strong>24/7 counselling through our employee assistance programme</strong></p> </li> <li> <p><strong>Discount platform</strong></p> </li> <li> <p><strong>Financial guidance</strong></p> </li> <li> <p><strong>Bike to work scheme</strong></p> </li> <li> <p><strong>Generous in-store employee discount</strong></p> </li> <li> <p><strong>Enhanced maternity and paternity pay</strong></p> </li> </ul></div></div></div><p>Smyths Toys is an Equal Opportunities Employer</p>