Recruiter:Anuradha Saldi Hiring Manager:Ankur Chhabra Career Grade:E Internal Closing Date:22 July 2026 <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:22.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> About the role </td> </tr> <tr style="height:55.9pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <ul style="margin-bottom:0.0cm;margin-top:8.0px"> <li style="line-height:15.0pt;margin:6.0pt 0.0cm 6.0pt 0.0px;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">A Tools Management Professional in the Service Tooling & Automation (STA) team is responsible for managing, optimizing, and automating service assurance tooling platforms that support ITIL-based operations and customer service delivery.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:8.0px" type="disc"> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">The role sits at the intersection of: </li> <ul style="margin-bottom:0.0cm;margin-top:8.0px" type="circle"> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Service Operations</li> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Monitoring & OSS tooling</li> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Automation & ITOM</li> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Customer service performance</li> </ul> <li style="color:windowtext;line-height:15.0pt;margin-top:6.0pt;margin-right:0.0cm;margin-bottom:6.0pt;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Focus is on ensuring tools drive operational efficiency, reliability, and automation-led outcomes</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:8.0px"> <li style="line-height:15.0pt;margin:6.0pt 0.0cm 0.0cm 0.0px;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Provide technical management and operational support for network/service tooling and automation platforms </li> <li style="line-height:15.0pt;margin:0.0cm 0.0cm 6.0pt 0.0px;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Enable end-to-end service assurance through tool integration, analytics, and automation</li> </ul> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.75pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> What you will be doing (Role Accountabilities) </td> </tr> <tr style="height:187.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="1" type="1"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif"> Support Event management function in Model office </li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Possesses strong expertise in BMC Entuity and TSNA</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Expertise on Network Automation tools like NetBrain</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Provide Tools management Support capabilities: - </li> </ol> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Support SYSTEM TOOLING AND AUTOMATION team through tools inputs to: Support scoping and costing of options to resolve business capacity issues. </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Support investigation of service and component capacity issues.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Conduct diagnosis in support of Service Desk, Problem management team </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Support problem investigations </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Support development of permanent solution </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Produce housekeeping tasks</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Identify performance issues</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Highlight the automation process gaps and work with CTIO to fix the same. </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Model options for tuning</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Participate in change on Service assurance tools and approve the same. </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Conduct investigation and Identify issues and opportunities</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Optimize event monitoring rules and correlation approach</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Organize regular customer meetings. </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Input to governance of Tooling and Event Management</li> </ul> <ol style="margin-top:0.0cm;margin-bottom:0.0cm" start="6" type="1"> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Ensures that appropriate Model office product standards.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif">Contribute to the Event Management process and its operation and perform defined Event management tasks.</li> <li style="color:windowtext;margin-top:0.0cm;margin-bottom:0.0cm;line-height:115%;margin-right:0.0cm;font-size:9.0pt;font-family:'Century Gothic', sans-serif"> Leverage Agile tools such as Jira, Confluence, Kanban boards, and dashboards for visibility and reporting. </li> </ol> <ol style="list-style-type:lower-alpha;margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Contribute to unified tooling approaches for tracking, reporting, and improving operational efficiency.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.7333px;line-height:115%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Prepare regular progress reports, sprint metrics, burndown charts, and performance insights for leadership.</li> </ol> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:530.0pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:21.75pt"> <td style="width:530.0pt;border:solid black 1.0pt;background-color:#5514b4;padding:0.75pt 5.4pt 0.0cm 5.4pt"> What you’ll need to succeed (Skills & Experience) </td> </tr> <tr style="height:187.5pt"> <td style="width:530.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt" valign="top"> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:498.1pt;border:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <table class="MsoNormalTable" style="width:495.65pt;border-collapse:collapse;border:none;margin-left:6.75pt;margin-right:6.75pt;margin-bottom:5.75pt" border="1" cellspacing="0" cellpadding="0" align="left"> <tbody> <tr style="height:39.0pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;background-color:#bfbfbf;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill Category </td> <td style="width:120.25pt;border:solid windowtext 1.0pt;border-left:none;background-color:#bfbfbf;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill Title </td> <td style="width:121.45pt;border:solid windowtext 1.0pt;border-left:none;background-color:#bfbfbf;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill Description </td> <td style="width:190.4pt;border:solid windowtext 1.0pt;border-left:none;background-color:#bfbfbf;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Desired Skill Level </td> </tr> <tr style="height:94.5pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Network Management & Monitoring Tools </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Experience in working with the following tools: <ol style="margin-bottom:0.0cm;margin-top:8.0px"> <li style="margin:6.0pt 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">BMC Entuity</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">TSNA</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">NetBrain</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">EMC SMARTS</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">EMC Ionix </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Network Configuration Manager (NCM)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Prognosis</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Nagios</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">SevOne</li> <li style="margin:0.0cm 0.0cm 6.0pt 0.0px;line-height:110%;font-size:9.0pt;font-family:'Century Gothic', sans-serif;color:black">Any other Event management tools (SNOW etc.)</li> </ol> </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to evidence operational and management (including configuration) capabilities for at least 3 of the tools listed and any other tools as deployed within your area of operations. General understanding of Network, VoIP and Security Tools and benefits. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Linux Experience </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Experience and deep understanding of Linux Operating Systems </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to perform all System Administration tasks including trouble shooting and maintenance fixes </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Virtual Machine Management </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> General understanding of Virtual Servers managed in VMware vCentre environments </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to demonstrate experience of managing virtual machines using VMware vCentre and/or VMware vSphere client </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Data Analytics </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Understanding and use of analytical tools, techniques and behaviours </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to analyze data through usage of analytical tools to determine patterns/trends. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Microsoft Excel </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Experience in working with the Microsoft Excel package. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to perform basic functions and operations using simple worksheets and formulas. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Technical </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Microsoft PowerPoint </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Experience in working with the Microsoft PowerPoint package. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to construct presentation slide decks summarizing key service level outcomes, trending, root cause information and mitigation detail </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Professional </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Numeracy </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill in understanding and interpreting numerical data in order to identify trends and patterns. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to appropriately use a range of relevant statistical functions to summarize and analyse data. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Professional </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Commercial Awareness </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Understanding the contract schedules and working with commercial and financial issues. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to understand financial and commercial issues in own narrow work domain interacting in a limited way with customers and suppliers. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Professional </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Problem Solving </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to identify root cause of problems provided all required information is available within domain. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Professional </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Process Improvement </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Individual understands and can perform improvement activities on a simple business process in own area of expertise. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Individual understands and can perform improvement activities on a simple business process in own area of expertise. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Professional </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Presentation Skills </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Skill in delivering information to a range of audiences in a clear and coherent manner via audio and face to face </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Able to present per-prepared material coherently </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Process and Policy Adherence </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Rigorous and consistent adherence to defined processes and policies with ability to interpret such policies and processes intelligently. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Proactivity </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to identify issues and opportunities and initiate action without explicit instruction. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Consistently identifies requirement for proactive action and takes such action correctly and effectively. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Attention to Detail </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to pay close attention to details of requests and deliverables and instructions. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Errors as a result of lack of attention to detail are extremely rare. Focus on detail is integral to personality and behavior. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Assertiveness </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to assert own position and point of view in the interest of the customer and the team. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Consistently and confidently asserts own point of view when justified and in a constructive manner. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Reliability </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to be act in a professional manner including timeliness and consistency of quality. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behaves with high professionalism, is always on time and manages priorities and expectations effectively for self and others. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Risk Awareness </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to recognize risks and guide actions to raise and avoid risks which may impact performance. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Consistently identifies risk situations and either constructs avoidance actions or asks for guidance. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Behavioural </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Flexibility </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> Capability to behave and react flexibly to unexpected changes in requirements and working practices whilst maintaining performance. </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt"> All but the most extreme or short notice changes are absorbed effectively with only minor impact on performance. </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Qualification </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> ITIL </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> ITIL Foundation (minimum) ITIL Practitioner (desirable) </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Can demonstrate understanding of the ITIL service model including relationships and dependencies between disciplines and processes </td> </tr> <tr style="height:50.1pt"> <td style="width:63.55pt;border:solid windowtext 1.0pt;border-top:none;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Qualification </td> <td style="width:120.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> CCNA </td> <td style="width:121.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> IP Networking knowledge is essential. Cisco Certified Network Associate (or similar certification) (minimum) </td> <td style="width:190.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> Can demonstrate understanding of Network Types, Network Media, Switching Fundamentals, TCP/IP, IP Addressing and Routing, WAN Technologies, Operating and Configuring IOS Devices, and Managing Network Environments </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:531.1pt;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:18.1pt"> <td style="width:531.1pt;border:solid black 1.0pt;background-color:#5514b4;padding:3.6pt 7.2pt 3.6pt 7.2pt" colspan="2" valign="top"> BT Group’s Behaviours </td> </tr> <tr style="height:23.4pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Customer First </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Prioritize customer needs in every decision and action. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Challengers </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Challenge the status quo and bring innovative ideas to life. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Committed </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Own outcomes and deliver with integrity. </td> </tr> <tr style="height:23.4pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Clear </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Communicate openly and simply, ensuring alignment. </td> </tr> <tr style="height:22.3pt"> <td style="width:96.0pt;border:solid black 1.0pt;border-top:none;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Connected </td> <td style="width:435.1pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.75pt 5.4pt 0.0cm 5.4pt"> Collaborate across teams to achieve shared goals. </td> </tr> </tbody> </table> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About the role</H2> </div><div>The Site Reliability Engineering Professional is responsible for supporting BT to be in the best position to deliver the service performance, reliability and availability that internal and external customers expect.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What you’ll be doing</H2> </div><div>1. Supports the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), helps to elevate the organisation using best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services Cloud, infrastructure as code (IaC), GitOps, and container technologies 2. Supports teammates and engineering teams to identify and implement requirements for building a high-end developer experience enabling quick, autonomous, and secure delivery of production changes 3. Supports the maintenance of monitoring tooling used to optimise systems for uptime, performance, and reliability 4. Executes tests to investigate how the infrastructure handles failure and scaling 5. Supports the execution of approaches that scale systems sustainably through automation mechanisms and evolves systems by pushing for changes that improve reliability and velocity 6. Supports the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services 7. Executes quality control/quality assurance on new clusters and software deployments 8. Supports the operation and management of distributed storage architecture 9. Monitors queue and support processing to support in the identification of early warning of support issues 10. Supports in the implementation of ways to improve working processes within the area of site reliability engineering responsibility, such as contributing to the design of continuous integration/continuous delivery systems </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Skills / Experience</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Desirable Skills / Experience</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Our Package</H2> </div><div></div></div></div>At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Tool Management Implementation professional (Gurugram, IN, 122002) @ British Telecommunications PLC

About this role

Ready to apply?