About this role
<ul type="disc"> <li><strong>Provide 1st and 2nd level ICT support to Lifeblood staff </strong></li> <li><strong>12 month Fixed-term, full-time position with WFH flexibility – Melbourne location</strong></li> <li><strong>Salary between 63-68k + super + salary packaging</strong></li> </ul> <p><strong> </strong></p> <p><strong>About the role </strong></p> <p> </p> <p>Reporting to the Service Desk Team Leader, you'll be responsible for the provision of 1st and 2nd level ICT support for all Lifeblood staff. A day in the role will see you use your ICT knowledge to respond to, manage, and resolve incidents and requests within our IT Service Management suite and deliver a great customer experience to our internal stakeholders.</p> <p>This is a fantastic opportunity for a recent ICT graduate who is passionate about the ICT industry and looking to kickstart their ICT career with ongoing training and support from the team and the wider business.</p> <p><strong> </strong></p> <p><strong>Sound interesting? Here’s what we’re looking for:</strong> </p> <p> </p> <ul type="disc"> <li>Excellent customer service skills with the ability to effectively deal with clients and deliver services within a timely manner</li> <li>Have a passion for technology and associated hardware/software</li> <li>Collaborative with a passion for helping others and using initiative to think outside the square to solve customer challenges</li> <li>Understanding of the service desk function and call management systems</li> <li>Knowledge of the functions and issues associated with IT hardware, software, peripherals, networking principals and infrastructure, including knowledge of applications such as MS Exchange and Microsoft products for use in a LAN/WAN environment</li> </ul> <p> </p> <p><strong>This is a full-time opportunity with a hybrid work model rotating between WFH and our West Melbourne office. This position will work Monday – Friday, rotating between the following shift times: 0700-1500, 0830-1630, 0900-1700, 1000-1800, 1100-1900.</strong></p> <p><strong> </strong></p> <p><strong>Wellbeing & Benefits</strong></p> <p> </p> <p>We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.</p> <p>In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: </p> <ul type="disc"> <li>Ability to purchase additional annual leave </li> <li>Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment </li> <li>14 weeks paid parental leave - no waiting period for either parent </li> <li>Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone </li> <li>Plus, many more! </li> </ul> <p>Excited about this opportunity and meet the criteria of the role? Apply now and discover a career filled with life-giving possibilities.</p> <p><strong> </strong></p> <p><strong>Next steps</strong></p> <p> </p> <p>When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. </p> <p>We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.</p> <p>If selected, you’ll be required to complete a few background checks and we’ll help you through this process.</p> <p>If you require any adjustments to feel more supported during our recruitment process, please reach out to us. </p> <p>For information regarding the recruitment process, please contact Meg on <a href="mailto:[email protected]">[email protected]</a></p> <p>**Please note we cannot accept applications via email so please apply online </p> <p>This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion. </p><div></div>