About this role
<p><img src="https://cdn.all-for-one.com/corporate-media/karriere/relaunch-2024/header-stellenanzeigen/conv-anne-ayca-751x339-de-260226.jpg" alt="" width="751" height="339"></p> <p> </p> <p><span style="font-size:16.0px"><strong>Standort:</strong> Alexandria, Cairo </span></p> <p><span style="font-size:16.0px"><strong>Fachbereich: </strong><span contenteditable="false">IT Service & Support</span> </span></p> <p><span style="font-size:16.0px"><strong>Karrierelevel:</strong> <span contenteditable="false">Intern</span> </span></p> <p> </p><p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">What makes your job exciting:</span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ensure and continuously improve data quality in our ITSM environment (currently SAP Solution Manager) and support the transition to the group-wide target system ServiceNow. The role is strongly focused on thorough master data maintenance, stndards, and process-oriented collaboration-not on deep technical development.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Key responsibilities:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Operational support plus ongoing maintenance and quality assurance of ITSM master data (SAP Solution Manager).</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Data quality management: checks, cleansing, harmonization, and documentation of rules/standards.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Support the ServiceNow transition: data preparation and mapping support, validation of migration results, test/UAT support, and hypercare-related activities.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Support and optimize ITSM processes (ITIL-oriented), including stakeholder alignment and maintaining work instructions/guidelines.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">Your Talents:</span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">First to solid experience in an ITSM / service management-related environment.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Highly structured and detail-oriented; strong quality mindset; reliable documentation and follow-up skills.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Basic ITSM understanding; ITIL knowledge is a plus.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Fluent German (written and spoken).</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Nice-to-have:</span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Exposure to SAP Solution Manager and/or ServiceNow.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Experience with data cleansing/standards or data quality reporting.</span></li> <li style="color:black;margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif">Project/transition experience (migration, testing, cutover support).</span></li> </ul> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">What awaits you:</span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">A professional environment at a top employer in the IT industry</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">An exciting role in a dynamic and varied work environment</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Flexibility in daily work organization (home office, trust-based working hours)</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Structured knowledge sharing and development with experienced colleagues </span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Outstanding personal development opportunities through targeted training.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">The security of a corporate group combined with a start-up culture.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">An attractive salary package, social security, and private health insurance.</span></li> <li style="margin-bottom:0.0in;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">We look forward to receiving your <strong>online application!</strong></span></p>