About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p>The Ramp Service Manager on Duty (MOD) oversees daily operations related to below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers. </p> <p> </p> <p>Salary $65k-$70k</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li>Oversee bag room functions for multiple carriers; including baggage handling, and loading/unloading </li> <li>Coordinate with ground crews to ensure baggage reconciliation for 100% bag match</li> <li>Monitor GSE Baggage (Ground Support Equipment) carts and set-up</li> <li>Inventory ULD (Unit Load Device) Containers</li> <li>BRS System utilization</li> <li>Manage MBRs</li> <li>Govern and align with EASA Regulations</li> <li>Maintain MBR and KPI’s to carrier expectations </li> <li>Act as the primary decision-maker and point of contact during the shift for staff and carriers</li> <li>Conduct shift briefings and debriefings for operational staff</li> <li>Maintain clear communication between departments and airline partners</li> <li>Complete operational reports and incident documentation as needed</li> <li>Train, coach, and mentor frontline supervisors and staff</li> <li>Scheduling, coordinating overtime, identify gaps in staffing</li> <li>Maintain a safe work environment and participate in required safety audits</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li>3 years of experience in ground operations, bag room or ramp services, with at least 1 year in a supervisory or leadership role.</li> <li>High school diploma or equivalent; bachelor’s degree in aviation, logistics, or a related field preferred.</li> <li>Understanding of ramp operations, safety protocols, and FAA regulations.</li> <li>Strong leadership, communication, and problem-solving skills.</li> <li>Valid driver’s license; ability to obtain airport security badge.</li> <li>Ability to work irregular hours, including weekends and holidays.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Proven leadership in managing teams in fast-paced environments.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Knowledge of ground service equipment and ramp management software.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to resolve operational issues efficiently and effectively. </span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Strong interpersonal skills to interact with diverse teams and external stakeholders.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Additional certifications in aviation or safety management.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><div> <ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span>Ability to lift up to 50 lbs.</span></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span>Ability to work in varying weather conditions (hot, cold, rain, etc.).</span></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span>Ability to stand, walk, bend, kneel, and climb for extended periods.</span></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span>Ability to work in a high-noise environment with appropriate protective gear.</span></span></span></li> </ul> </div> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>