About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Talent, Support, Success.</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Role</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Reporting to the Assistant Manager, you will participate in implementing the Claims Quality Assurance frame work which will include comprehensive claims reviews, compiling succinct reports on finding with corrective actions documented and adherence to specific deadline</span>.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Develop and promote the QA activity and ethos within the Department.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Conduct detailed Reviews on all types of claim files.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Identify quality and proactivity (including liability and indemnity) issues together with any regulatory or compliance issues.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Provide meaningful commentary and observations on Review findings.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Identify and complete key themed based Reviews arising from findings.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Ensure that all targets and Review deadlines are strictly adhered too.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="vertical-align:middle"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Complete / Co-ordinate reporting and feedback with the relevant Claims Teams.</span></span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education</b></H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:11.0pt"><span style="font-family:Garamond, serif"><span style="font-family:'Times New Roman', serif">Candidates will ideally be qualified Certified Insurance Practitioner (CIP) in General Insurance</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experiences</b></H2> </div><div><ul> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Analytical skills and a very high level of attention to detail.</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Strong reporting skills.</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><ul> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Have a clear understanding of risk, control and the purpose of Review processes.</span></span></span></li> </ul> <ul> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Be familiar with: compliance requirements, legislation, and principles of QA.</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Have extensive background in claims to include injury claims, pre- litigation and litigation claims handling and motor/ property claims. </span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Be familiar with claim handling processes and procedures</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Demonstrate strong organisation and time management skills.</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Be comfortable with change and flexibility.</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Previous audit experience</span></span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Times New Roman', serif">Proficient in Microsoft applications</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MCC</b></H2> </div><div><p>This role has a CF5 & CF6 control function designation.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Footer</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Benefits Include:</b></H2> </div><div><p>This role is positioned within FBD Claims Pay Band B</p> </div></div></div>