About this role
<p>SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region.</p> <p>SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore.</p> <p>In 2023, we are honored to celebrate 60 years of business excellence in Singapore, the heart of our business in Asia Pacific. We continue to embark on our journey with our stakeholders towards a sustainable future.</p><p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><u><span style="color:#0d0d0d">Key Responsibilities</span></u></strong></span></p> <ol style="margin-top:0.0in;margin-bottom:0.0in" start="1" type="1"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Oversee Trade Finance operations and reporting</strong>, ensuring timely and accurate processing of transactions, management reporting, and regulatory submissions.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Manage offshore operations</strong>, including service delivery, SLA adherence, quality standards, and issue resolution.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Strengthen operational controls</strong> through transaction monitoring, reconciliation, and risk mitigation initiatives.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Lead risk and control governance</strong>, ensuring compliance with regulatory requirements, internal policies, and audit standards.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Drive continuous improvement and digitization initiatives</strong> to enhance efficiency, reduce operational risk, and support business growth.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Manage operational incidents and remediation</strong>, including root cause analysis and implementation of preventive measures.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Provide SME support on risk, AML, compliance, and process design</strong> for new products, projects, and strategic initiatives.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Develop data analytics and productivity reporting</strong>, including capacity planning, performance metrics, and management insights.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Enhance customer service standards</strong> by managing stakeholder communication, resolving client inquiries, and driving service improvements.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Lead team development and engagement</strong>, including knowledge sharing, succession planning, business continuity, and operational resilience initiatives.</span></li> </ol> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong><u><span style="color:#0d0d0d">Requirements:</span></u></strong></span></p> <ul> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.</span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Demonstrate strong leadership and people management skills. </span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Exhibit a strong and thorough understanding of trade transactions control, administration, and reporting standards.</span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.</span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Possess strong analytical and problem-solving skills, attention to detail.</span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Strong communication and interpersonal skills, both written and verbal.</span></li> <li style="text-align:justify;font-size:12.0pt;font-family:arial, helvetica, sans-serif;text-indent:12.0px"><span style="font-family:arial, helvetica, sans-serif;color:#0d0d0d;font-size:12.0pt">Proficiency in Microsoft Office Suite.</span></li> </ul>