At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Nordic C&I Digital Strategy & Execution Coordinator The opportunity Our purpose, at EY, is building a better working world. The C&I Operations and Reporting team within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines and Poland with six global centres. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Ops and Reporting continually works towards EY’s growth endeavours. Our work aims to help reinforce our purpose of building a better working world for our people, our customers and communities. The Nordic C&I Digital Strategy & Execution Coordinator plays an important role in supporting CRM operations and implementation of C&I Accelerators across Nordics Business Unit, Service Lines, and Industries. The role focuses on navigating and engaging support networks of C&I Accelerators to address Nordic users’ support needs, maintaining the integrity and accuracy of sales and pipeline data, coordinating with stakeholders across the business, and contributing to CRM and C&I Accelerators adoption, data quality awareness, and ongoing operational support and improvements. Your key responsibilities <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Engage with users across the business to help upskill, accelerate sales and commercial excellence activities, relating to Dynamics CRM as primary platform, and other C&I Accelerators across the tech landscape.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support Nordic users, initiatives and activities that help accelerate sales and commercial excellence, collaborating with key stakeholders across the business. Keep the Nordic S&CE team informed of recurring user queries and key feedback to enhance support and experience of Nordic users.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Execute Dynamics CRM licensing process, including management of DOS access and assignment of CRM learnings in Success Factors for new Dynamics CRM users.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Prepare insights, reports, and updates for various committees and leadership forums.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support the implementation and continuous improvement of governance processes for the sales and pipeline lifecycle, including data quality controls.</li> </ul> Skills and attributes for success <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Comfortable working in a matrixed virtual organization with excellent communication and networking skills – able to collaborate effectively with stakeholders across levels and functions.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Being able to adjust according to the audience with a focus on getting work accomplished.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to work in a high pace, agile environment.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to work under pressure and to tight deadlines, managing and owning multiple priorities effectively and driving these towards completion and escalating to the S&CE team timely in case of challenges</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to create insights or synthesize complex information into simple, high impact messages.</li> </ul> To qualify for the role, you must have: Educational qualification <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor’s degree in finance, accounting, management, marketing or sales (or equivalent area of study or experience).</li> </ul> Experience <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">4-6 years of relevant experience, with hands-on exposure to CRM operations, reporting, or sales/pipeline support. Overall understanding of sales process and pipeline management.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Project management skills and experience</li> </ul> Ideally, you’ll also have <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Understanding of account management and change management skills.</li> </ul> Technologies and Tools <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands-on experience with CRM Dynamics system.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrated expert level experience in MS Office (Word, Excel & PowerPoint)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Technical proficiency in tools like LENS, Power BI, Alteryx and other Business Intelligence systems is a plus</li> </ul> What we look for <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Relevant experience in CRM operations, reporting, or pipeline support</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong understanding of pipeline management and Market metrics/KPIs</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Understanding of Tech tools leveraged in C&I (Dynamics, Mercury, LENS, etc)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent communication and stakeholder management skills.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">A proactive mindset with a focus on continuous improvement and innovation.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Taking ownership of activities and driving them towards completion, raising any challenges in the ongoing activities to attention of C&SE team and suggesting and aligning on way forward.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience working in a cross-border or virtual team environment, supporting multiple priorities effectively.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent relationship building and interpersonal skills, including cross-cultural competence.</li> </ul> What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and industries, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li> </ul> EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Nordic C and I Digital Strategy and Execution Coordinator-Senior Associate (Kochi, KL, IN, 682313) @ EY Global Services

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