About this role
<p><strong>This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role</strong></p> <p> </p> <p>With Metrobank, a meaningful life is within your reach!</p> <p> </p> <p><strong>Position Title: </strong>Business Analytics Manager</p> <p> </p> <p><strong>Role Opportunities: </strong></p> <ul> <li>Deliver data science support to the business transformation, innovation and Retail Digital Channels strategies of Consumer Business Sector</li> <li>Use analytical techniques and predictive modeling to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes</li> <li>Partner with the Business Heads in driving usage, identifying opportunities to improve revenue potential and customer experience in the digital channels through the use of analytics</li> <li>Work with Program Managers in ideation, strategy, execution, tracking and continuous enhancement of strategies to drive business growth</li> </ul> <p> </p> <p><strong>Job Summary:</strong></p> <ul> <li>Builds, develops, and maintains dashboards and performance metrics that support key business decisions</li> <li>Develops scoring/segmentation to improve digital channel enrollment of customers, usage and engagement</li> <li>Influences customer targeting, campaigns strategy and execution and other key stakeholders by providing data analytics thought-leadership</li> <li>Aid in the development and execution of new innovation strategies to help the sector pursue new business endeavors. Assess new partnership opportunities on a strategic and tactical level</li> <li>Provides promo forecast and insights which include relevant portfolio metrics, profit and loss targets, and identifies the appropriate customer segments to tap</li> <li>Partners with program/product managers to continuously enhance programs by doing post campaign reviews, crafting appropriate tracking reports and analyses, and operationalizing predictive models to increase response rates</li> <li>Spearheads deep dive analyses of customers to investigate business-related challenges or identify new trends and opportunities to improve KPI metrics. Converts these findings into actionable insights and presents recommendations to the business for decision making and strategic planning</li> <li>Collaborates with Risk, Finance, IT, Marketing, Sales and other cross functional team to measure P&L impact of campaigns, co-brands and existing partnerships</li> </ul> <p> </p> <p><strong>Qualifications:</strong></p> <ul> <li>College graduate of any business, statistical or mathematical course</li> <li>At least 4 years of analytics experience in a financial institution preferably from a retail bank or a credit card company</li> <li>Experience in dealing with various units of the organization and customer service is an advantage</li> <li>Excellent Oral & Written Communication Skills</li> <li>Intermediate working knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint)</li> <li>Experience in model-building, conducting portfolio studies using data mining techniques and statistical modeling tools is required</li> <li>Excellent analytical capabilities, ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management</li> <li>Proven problem-solving skills in a financial industry setting a must</li> </ul> <p><strong> </strong></p> <p><strong>Other Details:</strong></p> <p><strong>Unit:</strong> Consumer Business Sector | Strategic Business Analytics | Business Optimization Analytics</p> <p><strong>Rank:</strong> Junior Officer / Individual Contributor</p> <p><strong>Location</strong>: Metrobank Card Center, Ayala Makati</p>