Org Unit Name: Customer Service IND Location: India-Gurugram Chemistry that Matters™ A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters! As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talented individuals. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here: <a href="http://www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way">www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way</a> Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together! Chemistry that Matters™ A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters! As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Our success is built upon the collective excellence of our 28,000 serving customers in over 140 countries. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together! Job Summary <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Responsible for timely and accurate Order Management and Order Fulfillment process, including monitoring of on-time OE/OI/GI, on-time payments, on-time shipments, on-time documents, escalation of credit issues, to achieve customer satisfaction and to reduce costs.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">After-sales support through close monitoring and processing of rebates and QN/Customer's claim timely and accurately.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Resolve day-to-day operational issues and seek to simplify and standardize customer service operational processes.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Accountable for data quality and governance (SAP, Customer Master- Data Governance etc).</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Build good relationships with all related internal and external stakeholders within and out of regional & global Supply Chain such as Logistics, Planning, Excellence, BU, Sales, Finance, Global Marine & Warehousing and Customers, Banks, Liners, 3PLs (doc prep and service providers).</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, highseas, QN cycle time, OTC cyle time, etc), Mega size project, Vendor Performance Review, Support INternal & external Audits etc.. </li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Successful hybrid for handling India local & Marine business portfolio.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Participate in regional customer service projects for system and process transformation </li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Support SAPPL key activities which include but not limited to, Vendor Relationship Management with banks, liners, 3PL/4PL</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Analyze OTC end to end processes and historical data to identify improvement opportunities in both process and system design.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Support overall company strategy, ensure adherence to our Code of Ethics, follow SABIC Leadership Way in our way of working, and promote SABICs brand and brand promise.</li> <li style="line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Verdana, sans-serif">Support ad-hoc tasks as assigned.</li> </ul> How You Can Be the Impact <ul style="margin-bottom:3.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Timely and accurate end-to-end Order Management and Order Fulfillment - do it right the first time</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Prepare day-to-day operations and performance reports</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Resolve day-to-day operational issues, monitor shipping/documentation status, investigate reasons of delay, ensure timely order completion and closing </li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Successful hybrid for handling local & Marine business portfolio</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Accountable for data quality and governance (SAP, Customer Master, MDG clean up etc)</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, highseas, QN cycle time, OTC cyle time etc)</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Support ad-hoc tasks as assigned, including but not limited to SAPPL key activities such as vendor relationship management with Banks, Shipping liners, Doc Prep vendors, 4PL</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Analyze OTC end to end processes and historical data to identify improvement opportunities in both process and system design.</li> <li style="margin:0.0in 0.0in 3.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Participate in regional customer service projects for system and process transformation.</li> </ul> What Matters to SABIC <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Diploma holders from Polytechnic or Bachelor’s Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">3+years’ experience in customer service, logistics or similar functions </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">SAP Proficiency of SD & LE modules </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Strong & Professional skilled in MS Office</li> </ul> Equal Opportunity Employer (EOE) Statement SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person’s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law. We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion. We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.

Representative, CS-India (Gurugram, IN) @ SABIC - Saudi Basic Industries Corp.

About this role

Ready to apply?