About this role
<p><strong>JOB TITLE: Representative, CS-Segment 1, SC Polymers, Greater China</strong></p> <p><strong>ORG UNIT NAME: Polymers SCM</strong></p> <p><strong>LOCATION (CITY/COUNTRY): Shanghai/Nansha</strong></p> <p><strong>JOB GRADE</strong><strong>：</strong><strong>10</strong></p> <p><strong>HIRING MANAGER: Manager, CS, SC Polymers, Greater China</strong></p> <p><strong> </strong></p> <p><strong> </strong></p> <p><strong>JOB PURPOSE</strong></p> <p><strong> </strong></p> <p>1) Responsible for timely and accurate Order Management and Order Fulfillment process, including monitoring of on-time OE/OI/GI, on-time payment/ shipments/ documents, escalation of credit issues, to achieve customer satisfaction and to reduce costs.</p> <p>2) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.</p> <p>3) Resolve day-to-day operational issues, seek to simplify and standardize customer service operational processes.</p> <p>4) Accountable for data quality and governance (SAP, Customer Master, MDG cleanupetc).</p> <p>5) Build good relationships with all related internal and external stakeholders within and out of regional & global Supply Chain such as Logistics, Planning, Excellence, BU, Sales, Finance, Global Marine & Warehousing and Customers, Banks, Liners, 3PLs,4PLs (doc prep and service providers).</p> <p>6) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, QN cycle time, OTC cyle time, timely AGI, etc.)</p> <p>7) Support overall company strategy, ensure adherence to our Code of Ethics, instil SABIC Leadership Way in our way of working, and promote SABICs brand and brand promise.</p> <p>8) Support ad-hoc tasks as assigned.</p> <p> </p> <p><a name="_Hlk187845595"></a><strong>Job Responsibilities</strong><strong> </strong></p> <p> </p> <p><strong>Order Fulfillment 60%</strong></p> <p> </p> <p>1) Timely and accurate end-to-end Order Management and Order Fulfillment - do it right the first time</p> <p>2) Prepare day-to-day operations and performance reports</p> <p>3) Resolve day-to-day operational issues, monitor shipping/documentation status, investigate reasons of delay, ensure timely order completion and closing</p> <p>4) After-sales support through close monitoring and processing of Rebates and QN/Customer's claim timely and accurately.</p> <p> </p> <p><strong>KPI driven & Data maintenance 30%</strong></p> <p>1) Accountable for data quality and governance (SAP, Customer Master, MDG clean up etc)</p> <p>2) Contribute positively to CS KPI targets (DT1P, e-Commerce, NPS, highseas, QN cycle time, OTC cyle time etc)</p> <p> </p> <p><strong> </strong></p> <p><strong>Support ad-hoc tasks as assigned 10%</strong></p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS </strong></p> <p><strong><em> </em></strong></p> <p>1) Bachelor's Degree from an accredited university in supply chain or science & engineering related majors.</p> <p>2) Fresh graduates acceptable</p> <p>3) 1~3 years working experience after graduates</p> <p>4) Preferred proficient in VBA for Office automation. Experienced in using VBA for SAP scripting is a plus. Knowledge of Python for data processing and analysis is a plus</p> <p>5) Familiarity with Power Query and Power BI for data visualization and reporting</p> <p>6) Excellent English writing and communication skills</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>