Org Unit Name: Customer Service VN Location: Vietnam-Ho Chi Minh City Chemistry that Matters™ A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters! As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talented individuals. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here: <a style="color:dimgray" href="http://www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way">www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way</a> Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together!<h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">JOB PURPOSE</h6> Responsible for timely and accurate Order Management and Order Fulfillment process to achieve customer satisfaction. <h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">JOB DESCRIPTION</h6> <ul> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">End to end Order Management and Order Fulfillment</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Resolve daily operational issues and seek to simplify and standardize customer service operational processes</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Lead and coordinate with internal stakeholders on crisis management</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Prepare, analyze and submit daily operations as part of monthly/quarterly management performance reports</li> </ul> <h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">EDUCATION/EXPERIENCE REQUIREMENTS</h6> <ul> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Degree in Operations Management, Supply Chain Management or Business Administration</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Minimum 5 years of experience in Customer Service, Logistics or similar functions, preferably in chemical industries </li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Ability to work in a fast paced environment</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Demonstrate skillful communication in a multicultural and multilingual environment</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">High level of meticulousness to ensure data accuracy</li> </ul> We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.

Sr. Representative, CS-VN (Ho Chi Minh City, VN) @ SABIC - Saudi Basic Industries Corp.

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