Org Unit Name: Customer Service SEA/ANZ Location: Singapore-Singapore Chemistry that Matters™ A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters! As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talented individuals. Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here: <a style="color:dimgray" href="http://www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way">www.sabic.com/en/careers/benefits-that-matter/career-matters/SABIC-Leadership-Way</a> Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together. It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture. We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together!<h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif"> </h6> <h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">JOB PURPOSE</h6> Responsible for timely and accurate Order Management and Order Fulfillment process to achieve customer satisfaction. <h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">JOB DESCRIPTION</h6> <ul> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">End to end Order Management and Order Fulfillment</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Resolve daily operational issues and seek to simplify and standardize customer service operational processes</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">After-sales support through close monitoring and processing of Rebates and Quality Notification/Customer's claim.</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Contribute positively to KPI targets </li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Build good relationships with all related internal and external stakeholders within and out of regional and global Supply Chain</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Obtain Customs Competency Certification as Certified Declarant</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Participate in customer service initiatives / projects for system and process transformation</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Support ad-hoc tasks as assigned, including but not limited to SAPPL key activities</li> </ul> <h6 style="margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">EDUCATION/EXPERIENCE REQUIREMENTS</h6> <ul> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Min Diploma in Operations Management / Supply Chain Management / Business Administration</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">3-5 years of experience in Customer Service, Logistics or similar functions </li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Good analytical thinking skills to assess situations and identify issue root causes</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">Demonstrate skillful communication in a multicultural and multilingual environment</li> <li style="text-align:justify;line-height:115%;font-size:11.0pt;font-family:Verdana, sans-serif">High level of meticulousness to ensure data accuracy</li> </ul> We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.

Sr. Representative, CS-SEA/ANZ (Singapore, SG) @ SABIC - Saudi Basic Industries Corp.

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