At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Process Mapping & Process Management Experience: 3–5 years Role Summary The Senior Analyst will support end-to-end business process mapping, process governance, and process management initiatives across P2P, O2C, AP/AR, logistics, and operational processes. The role focuses on documenting AS-IS / TO-BE processes, standardization, and process excellence initiatives. Key Responsibilities <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead end-to-end process modelling, capturing baseline current-state workflows and designing optimized future-state maps using standard notations (e.g., BPMN 2.0)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop and maintain process repositories, including process maps, SOPs, and control documentation.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support process governance frameworks, including standardization, version control, and change management.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Identify process inefficiencies, control gaps, and improvement opportunities through stakeholder discussions and walkthroughs.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive process optimization initiatives, including simplification, standardization, and automation readiness.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Facilitate process workshops, stakeholder interviews, and requirements gathering sessions.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support process performance management, including defining KPIs/KRIs and monitoring process health.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with cross-functional teams (Finance, Supply Chain, IT, Operations) to ensure process alignment and consistency.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Support documentation creation: BPMN flows, TO‑BE designs, business requirements, UAT support, and process governance.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Contribute to digital transformation initiatives by enabling structured process documentation and identifying automation opportunities (RPA/AI).</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Participate in pre-sales support, value analysis, estimation, and business case preparation when needed.</li> </ul> Required Skills & Tools <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Process Mapping & Documentation: BPMN, Visio, ARIS, Signavio</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Process Management: SOP creation, process governance, control documentation</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Analytical Skills: Root cause analysis, process improvement techniques</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Automation: Exposure to RPA tools (UI Path, Automation Anywhere), ML-assisted solutions</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Stakeholder Management: Workshop facilitation, requirement gathering</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Domain Knowledge: P2P, O2C, AR/AP, logistics, telecom services, vendor management, ITSM</li> </ul> Preferred Experience <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience in business process mapping and process management engagements, including AS-IS / TO-BE design and process standardization</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Exposure to process excellence frameworks such as Lean, Six Sigma, or continuous improvement methodologies</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience in process transformation, operating model design, and process harmonization initiatives across functions</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Prior involvement in process governance, SOP standardization, and control framework design</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Internal Audit and Risk experience is highly preferred.</li> </ul> To qualify for the role, you must have: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Bachelor’s degree in computer science or related discipline; master’s degree preferred.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">3–6 years of relevant experience Business process mapping, process management.</li> </ul> What we look for <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Working collaboratively in a team environment</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent oral and written communication skills</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">High attention to detail, particularly in risk, data accuracy, and control-oriented contexts.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong analytical and problem-solving skills</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BE, BTech, MCA degree required.</li> </ul> EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Risk Analytics - Process Mapping and Process Management - Senior (Gurgaon, HR, IN, 122010) @ EY Global Services

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