About this role
<div style="font-family:Arial;font-size:1.0em"> <p>At EY, we’re all in to shape your future with confidence. </p> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. </p> <p>Join EY and help to build a better working world. </p> </div> <div style="font-family:Arial;font-size:1.0em"> </div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>The opportunity</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Are you ready to take your career to the next level? Join us at EY as a CBS ServiceNow Senior Tester – Supervising Associate, where you’ll be part of a dynamic team that shapes the future of technology and innovation. This is not just a job; it’s an opportunity to make a real impact in a globally connected organization that values your contributions and empowers you to grow. If you’re looking for a role that challenges you, offers variety, and allows you to solve complex problems, then this is the perfect fit for you!</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Your key responsibilities </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As ServiceNow Senior Tester you will play a crucial role in ensuring the quality and performance of our ServiceNow Platform.</span></p> <p> </p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Skills and attributes for success </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We are looking for someone who is not only skilled but also passionate about technology and quality assurance. The ideal candidate will possess:</span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Essential Skills: Must have experience developing, maintaining and executing test scripts using ServiceNow ATF. Ability to execute manual exploratory tests for new user stories and regression cycles. Should have strong technical and functional understanding of ServiceNow modules and processes. Experience in Agile development methodology. Excellent troubleshooting skills in ServiceNow applications. Comfortable handling huge data sets and device testing strategy for complex ServiceNow implementations. You should be comfortable working with various testing techniques and tools.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ideal Qualities: Ability to learn and adapt quickly in a fast-paced environment, proactive mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams. You should be detail-oriented and able to think critically to solve complex problems.</span></li> </ul> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>To qualify for the role, you must have</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Minimum of 8 years of experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven experience leading end-to-end testing for ServiceNow family upgrades, including patch upgrades, ensuring seamless transitions and minimal disruptions.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrated expertise in leading testing efforts for ServiceNow enhancements and greenfield implementations, delivering high-quality solutions.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hands-on experience developing, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong ability to perform manual exploratory testing for new user stories and regression cycles.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Solid technical and functional understanding of ServiceNow modules and business processes.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience testing Gen AI / Agentic AI solutions within ServiceNow or related platforms.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Comfortable working with large data sets and devising testing strategies for complex ServiceNow implementations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent troubleshooting skills to diagnose and resolve issues within ServiceNow applications.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Familiarity with Agile development methodology as well as Waterfall project management approaches.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong communication skills with the ability to present information clearly and effectively to both technical and non-technical stakeholders.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proficiency in utilizing various testing techniques and tools to enhance test coverage and efficiency.</span></li> </ul> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Ideally, you’ll also be familiar with the following</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Azure DevOps, Sharepoint</span></li> </ul> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we look for</strong></span></p> <p> </p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">A proactive approach to personal and professional development.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The ability to adapt to diverse working environments and cultures.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">ServiceNow certifications</span></li> </ul> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we offer you </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p><div style="font-family:Arial;font-size:1.0em"> <p><b>EY | Building a better working world </b></p> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p> </div>