About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p>As our <strong>Order Fulfillment Representative</strong>, you’ll play a key role in delivering an excellent customer experience by ensuring customer requirements, order priorities, and delivery commitments are met with speed, accuracy, and collaboration. You will act as a key connection point between customers, CSR teams, and internal functions to support smooth and efficient order fulfillment operations.</p> <p>At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.</p> <p><strong>Your impact?</strong> You will help improve on-time delivery performance, strengthen customer relationships, and support operational excellence by proactively managing orders, escalations, and communication across the organization.</p> <p>You’ll collaborate with <strong>Supply Chain, Logistics, Production, Shipping, Buyers, and Customer Service teams</strong>, taking ownership of <strong>order tracking, customer communication, and fulfillment coordination</strong>, helping us move toward a more <strong>customer-focused and efficient future</strong>.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><ul style="list-style-type:disc"> <li><strong>Coordinate</strong> with Supply Chain, Logistics, Production, and Shipping teams to ensure customer requirements and delivery commitments are achieved.</li> <li><strong>Support</strong> CSR teams and customers by responding to inquiries, providing order updates, and managing escalations through multiple communication channels.</li> <li><strong>Monitor</strong> order status, shipment schedules, and On-Time Delivery performance to ensure proactive follow-up and issue resolution.</li> <li><strong>Collaborate</strong> with production planners and buyers to align production priorities, raw material availability, and customer delivery expectations.</li> <li><strong>Analyze</strong> customer forecasts, order trends, and demand changes to support proactive planning and continuous service improvement.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><ul style="list-style-type:disc"> <li>Bachelor’s degree in <strong>Business or related field</strong>.</li> <li><strong>Proven experience</strong> in a customer service, order fulfillment, or supply chain environment.</li> <li>Familiarity with <strong>SAP</strong>, Microsoft Office, and order management processes.</li> <li>Strong communication skills in <strong>English</strong>, both written and verbal, with the ability to build strong customer relationships.</li> <li>A mindset of <strong>problem-solving, attention to detail, multitasking, and customer focus</strong> in a fast-paced environment.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p>We promote from within and support your learning with mentoring, training, and access to global opportunities.</p> <p>You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</p> <p>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.</p> <p>You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p>If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</p> <p>__</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</p></div></div></div>