<div style="font-family:Arial;font-size:1.0em"> At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. </div> <div style="font-family:Arial;font-size:1.0em"> </div>Job Description Location: Bengaluru OR Kochi Experience: 18+ years Industry Preference: Insurance / Financial Services Employment Type: Full Time ⸻ Role Overview We are looking for an experienced and strategic Managed Services Leader – AI & Data to lead large-scale managed services engagements for global clients (Preferably Insurance/FS). The role will be responsible for driving end-to-end service delivery across AI, Data Engineering, Analytics, and Data Platforms while ensuring operational excellence, transformation, and AI-led optimization. The ideal candidate should have strong experience in: Managing large global managed service engagements Leading complex and hostile transitions Insurance domain and regulatory understanding Driving AI-led productivity and service transformation Building high-performing global delivery teams Executive stakeholder management This role will be based out of either Bengaluru or Kochi. ⸻ Key Responsibilities Managed Services Leadership Lead large-scale AI & Data managed services engagements for global insurance clients across multiple geographies. Own service delivery for Data Engineering, AI/ML platforms, BI & Analytics, Reporting, Data Governance, and Cloud Data Platforms. Ensure SLA/KPI adherence, operational stability, service quality, customer satisfaction, and continuous improvement. Establish robust governance models including operational reviews, executive steering committees, and service performance management. ⸻ Transition & Transformation Leadership Lead complex transition and transformation programs including incumbent takeovers and hostile transitions. Build and execute structured transition plans covering discovery, KT, reverse KT, stabilization, hypercare, and steady-state operations. Manage risks associated with poor documentation, SME dependency, fragmented landscapes, and operational instability. Establish command center governance during critical transitions. ⸻ AI-led Service Optimization Drive AI-first managed services transformation strategy across operations and support functions. Implement AI and automation use cases including: Intelligent ticket routing Incident prediction and prevention Auto-remediation Knowledge assistants / GenAI copilots Predictive monitoring Service analytics and insights Deliver measurable improvements in productivity, MTTR, automation %, SLA performance, and cost optimization. ⸻ Insurance Domain Leadership Partner with insurance clients across: Policy Administration Claims Underwriting Distribution Finance & Regulatory Reporting Data & Analytics Platforms Ensure alignment with insurance regulatory and compliance requirements including data privacy, auditability, and governance. Bring understanding of platforms such as Guidewire, Duck Creek, Majesco, Salesforce, or equivalent ecosystems. ⸻ Client & Commercial Management Build strong CXO-level client relationships and act as a trusted advisor. Support managed services growth through solutioning, transformation roadmaps, and value realization discussions. Drive financial performance including revenue growth, margin improvement, productivity, and utilization optimization. Lead executive-level escalations and service recovery initiatives. ⸻ Leadership & Talent Development Lead and mentor large global delivery teams across India and international locations. Build a high-performance culture focused on accountability, innovation, customer centricity, and continuous learning. Drive capability development in AI, Data Engineering, Cloud, and Insurance domain areas. ⸻ Required Qualifications & Experience 18+ years of experience in IT services / managed services delivery. 8+ years leading large-scale managed services engagements. Proven experience managing AI & Data managed services portfolios. Strong experience in insurance domain engagements. Demonstrated success in leading large and complex transitions, including hostile transitions. Experience delivering AI-led operational optimization and automation initiatives. Strong understanding of Data Engineering, Cloud Data Platforms, AI/ML Ops, Analytics, and enterprise data ecosystems. Experience managing global delivery teams and multi-vendor ecosystems. Strong executive communication and stakeholder management skills. ⸻ Preferred Skills Experience with cloud platforms such as Azure, Databricks Exposure to GenAI operationalization and AI governance. Understanding of ITIL / SRE / DevSecOps practices. Experience in large transformation or outsourcing deals. Knowledge of insurance regulations and compliance frameworks. ⸻ Success Metrics SLA and KPI performance Client satisfaction (CSAT) Transition stabilization timelines AI-driven productivity improvements Automation and cost optimization outcomes Revenue and margin performance Employee engagement and retention <div style="font-family:Arial;font-size:1.0em"> EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. </div>

Managed Services Leader - AI & Data (Bengaluru, KA, IN, 560016) @ EY Global Services

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