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People Advisory Services - Global Payroll - US Payroll - Tax Services Manager (Chicago, IL, US, 60606) @ EY Global Services

Chicago, Illinois, USOnsiteFull-time
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<div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Location: Chicago, Miami, Dallas, Atlanta, New York, Iselin</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we’re all in to shape your future with confidence. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</span></p> </div> <div> </div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Will you shape the future or will the future shape you? </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The opportunity</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ernst &amp; Young LLP&apos;s National Tax and EY EDGE practices are made up of teams of professionals providing specific tax technical services to US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes the EY organization in the marketplace. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients&apos; payroll obligations, we can make a critical difference, and you&apos;ll be at the heart of this mission.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Your key responsibilities</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">As a <strong>Tax Services Manager, US Payroll Operate</strong>, you will lead end‑to‑end US payroll service delivery with a strong focus on client satisfaction and operational excellence. In this role, you will oversee implementation of new clients, payroll processing activities, manage resources, and ensure performance against client‑defined KPIs. You will support the project management of system enhancements, new service rollouts, and client‑driven initiatives. Additionally, you will contribute to continuous innovation by helping develop next‑generation payroll solutions and improving project delivery tools. Key capabilities include effective delivery of payroll services resulting into exceeding SLAs, strong client and vendor management, strong internal stakeholder management, resource planning, and the development and maintenance of process documentation.</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Managing large US payroll projects or recurring payroll delivery processed on industry leading payroll software ensuring timeliness and accuracy, which will require ownership, project management, decisions and resolution, including the escalation of client, central support teams and internal country issues</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Create process and team to deliver quick and effective implementations for new clients</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Work with other EY services lines in providing a combined back office offering and ensuring client receives seamless “one-EY” experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Provide/drive innovation and continuous improvement for our global payroll solutions or tools</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Developing relationship with clients and become their trusted advisor</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Manage EY internal stakeholders, client and vendor communications and relationships</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Train, mentor and develop the team to provide them with required US payroll or technical knowledge to grow within the team</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support business development and process improvements that helps growth of the US Payroll operations</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Identifying opportunities to improve our project delivery tools and templates</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Building on technical competence by keeping up to date on global trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine, complex project-type work as requested by clients</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Defining future process after Go live and stabilization</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Raise red flags on any delays during implementations</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Prepare SOPs and workflow document for client payroll processing</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Work with other managers towards learned lessons and opportunities for improvements for future implementation</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support Senior Manager in managing business development conversations, practice management and engagement economics</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Skills and attributes for success</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">US Payroll process knowledge (including implementation and recurring payroll operations)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working knowledge of leading software like SAP, ADP global view, Paychex, Paylocity, MasterTax etc.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Implementation experience of large projects with several stakeholders</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">HR, treasury and/or accounting experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Create solutions and processes from scratch</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Juggling projects and priorities as per agreed deadlines and escalations</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Testing management skills</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Data conversion reconciliation experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong analytical skills, problem-solving ability and attention to detail</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Project management skills</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>To qualify for the role, you must have</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Bachelor&apos;s degree and relevant post-graduate qualification, preferably with an emphasis in Sciences, MIS, Finance or Accounting</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">5-7 years of US payroll implementation; end to end payroll processing and payroll delivery management</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">10+ years of US payroll processing and compliance experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">CPA and/or CPP is must</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">US Payroll implementation and project management experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong numbers acumen, including analytical abilities and proficient skills in Excel, MS Access, SQL Queries, or other leading data analytics tools in the market</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in payroll integration with leading global HCM platform such as Workday, SAP HR, SuccessFactors or Oracle</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent organizational skills with a proactive approach to problem solving and attention to detail</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong analytical, project management, and organizational skills, with a detail-oriented approach</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Willingness to travel as needed, and working in a balanced hybrid environment </span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Ideally, you&apos;ll also have</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">SAP technical and configuration knowledge</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Contract negotiation and vendor negotiation experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Presentation and leading a demo capabilities</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Benefit/HR integration project experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working knowledge of GL reconciliation</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working knowledge of Treasury functions</span></li> </ul> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Payroll consulting experience as a senior functional consultant, testing lead and /or project manager for medium to large payroll projects </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Prior experience with client facing service industry</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ready to work flexible schedule as per client requirements </span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we look for</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We&apos;re interested in professionals with the drive to take on new responsibilities and projects. You&apos;ll need the confidence to speak up with your own creative thoughts on a wide range of areas. You&apos;ll also have the opportunity to achieve your potential by being given professional development opportunities and experiences with clients across geographies. If you&apos;re keen to play a pivotal role within a highly focused global payroll operate implementation team, this role is for you.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Are you ready to shape your future with confidence? Apply today.</span></p> <p> </p><div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we offer you</strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_gl%2Fcareers&amp;data=05%7C02%7Cdeborah.compagner%40ey.com%7C41999b589ae04d7f6b8a08dd04d62e9a%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638672040144488329%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Mb96MEoh9R3oQ1cGLr73tEDtKTSUYCyfOhCZ%2BmMHY9w%3D&amp;reserved=0">more</a>.</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,600 to $189,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $124,300 to $215,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project or year.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Are you ready to shape your future with confidence? Apply today. </strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY accepts applications for this position on an on-going basis.<strong> </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">For those living in California, please click <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_us%2Flegal-and-privacy%2Ffair-chance-ordinance&amp;data=05%7C02%7CKatie.Fusco%40ey.com%7Ca854c911111641604b1908dcbae61395%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638590744554256267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=OMroKPwn6YEFe32dLGrEivljaobbnMbqSwp4tFRvnfc%3D&amp;reserved=0">here</a> for additional information.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>EY | Building a better working world</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at <a href="mailto:[email protected]">[email protected]</a>.</span></p> </div>

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