About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Service Desk Analyst</b></H2> </div><div><p> </p> <p><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif">Are you passionate about technology and delivering outstanding customer service? Do you enjoy solving problems, supporting colleagues and continuously developing your technical skills? We are seeking a Service Desk Analyst to join our Group IT team to play a key role in providing a first line support across our Group</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Your role</b></H2> </div><div><p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">This is an exciting opportunity if you have some first line support experience and are looking to build your technical expertise, broaden your experience and develop a long term IT career in a dynamic operational environment.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">As the first point of contact for IT support, you will help colleagues with a wide range of technologies across a broad range of business functions, by managing incidents, troubleshooting technical issues, service requests and escalations while ensuring a professional, responsive and customer focused service.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll bring</b></H2> </div><div><p style="text-align:justify;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"> </p> <p style="text-align:justify;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">You will have:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience providing first line IT support within a service desk or IT support environment;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience managing incidents and service requests in line with ITIL principles;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge or practical experience of technologies, such as Active Directory and domain management, Microsoft Exchange 365, Microsoft Teams, SharePoint or OneDrive;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong problem solving and organisational skills;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent communication skills with the ability to explain technical information clearly;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">A professional, customer focused approach;</span></li> <li style="text-align:justify;margin:0.0cm 0.0cm 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">The ability to prioritise workload effectively and escalate issues when appropriate.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Who we are?</b></H2> </div><div><p style="background-color:white;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"> </p> <p style="background-color:white;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:black">Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we can offer you</b></H2> </div><div><p style="background-color:white;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"> </p> <p style="background-color:white;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="color:#222222">In addition to a competitive salary, we have a s</span><span style="color:black">trong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:</span></span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="color:black;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">27 days holiday per annum (plus bank holidays)</span></li> <li style="color:black;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Matched Contribution Pension Scheme up to 10%</span></li> <li style="color:black;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers</span></li> <li style="color:black;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Commitment to learning and personal development </span></li> <li style="color:black;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:10.0pt;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required</span></li> </ul> <p style="background-color:white;margin:0.0cm 0.0cm 10.0pt;line-height:115%;font-size:11.0pt;font-family:'Neue Haas Grotesk Text Pro', sans-serif"><span style="color:#222222;font-family:arial, helvetica, sans-serif;font-size:12.0pt">If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you! </span></p></div></div></div>