About this role
<p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.</span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Location: Mexico City</span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Main purpose of the position:</span></strong></p> <p style="margin:0.0cm;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">As </span><span style="color:#030037">an Application Supporter</span><span style="color:#030037">, </span><span style="color:#030037">you will </span><span style="color:#030037">be </span><span style="color:#030037">part of</span><span style="color:#030037"> our global </span><span style="color:#030037">support </span><span style="color:#030037">team, </span><span style="color:#030037">helping ensure that ISS applications run smoothly for colleagues worldwide. Your main</span><span style="color:#030037"> focus will be </span><span style="color:#030037">day-to-day application support, including handling service requests, investigating issues, and helping troubleshoot</span><span style="color:#030037"> technical </span><span style="color:#030037">problems. You will work with colleagues across Copenhagen, Warsaw, Jakarta, Porto, and Mexico City, gaining experience in a global support environment. As part of the role, you will also regularly contribute to Single Point of Contact (SPOC) activities and support Major Incident Management (MIM) processes, helping coordinate, communicate, and follow up when needed.</span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">What you’ll do:</span></strong><span style="color:#030037"> </span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Provide application support across ISS applications, including troubleshooting incidents and handling service requests.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Log, investigate, and help resolve issues assigned to you in our ITSM platform.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Contribute to Single Point of Contact (SPOC) activities by helping coordinate, triage, and follow up on incoming support needs.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Support Major Incident Management (MIM) activities by helping with communication, coordination, and follow-up during major incidents.</span></li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Suggest improvements to support processes, tools, and ways of working as you learn the role.</span></li> </ul> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Who you’ll work with:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You will collaborate with our global application support colleagues from various locations worldwide.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You will collaborate with our in-house development team when support cases require further technical input.</span></li> <li style="margin:0.0cm 0.0cm 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You will support our placemakers around the world.</span><span style="color:#030037"><br><br></span></li> </ul> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Key qualifications:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Good general knowledge of</span><span style="color:#030037"> Windows, </span><span style="color:#030037">iOS,</span><span style="color:#030037"> and Android operating systems.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Experience with</span><span style="color:#030037"> JIRA or other ticketing systems is </span><span style="color:#030037">helpful, but not required.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Some</span><span style="color:#030037"> experience </span><span style="color:#030037">from application</span><span style="color:#030037"> support</span><span style="color:#030037">, service desk, IT support,</span><span style="color:#030037"> or a similar </span><span style="color:#030037">support </span><span style="color:#030037">role</span><span style="color:#030037"> is helpful.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Basic understanding of</span><span style="color:#030037"> software development, programming</span><span style="color:#030037">,</span><span style="color:#030037"> or scripting is a plus.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Basic knowledge</span><span style="color:#030037"> of cloud infrastructure is a plus.</span></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You are curious, willing to learn, and comfortable asking questions when something is unclear.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You communicate clearly and can explain technical topics in a simple way.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You enjoy helping others and are motivated by providing good support.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">You are comfortable working in English.</span></li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt 36.0pt;line-height:107%;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037"> </span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">Why ISS</span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.</span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">ISS is a Place to Be You.</span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Be who you are. Become what you want. Be part of something bigger.</span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><span style="color:#030037">Become more. <strong>Become ISS.</strong></span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:'Noto Sans Light', sans-serif"><strong><span style="color:#030037">ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.</span></strong></p>