About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire ServiceNow CMDB Professionals in the following areas :</span></b></p> <p> </p> <p><strong>Experience:</strong> 4 to 6 years </p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Key Responsibilities-</strong></p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Platform Development & Customization:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Develop and maintain custom applications within the ServiceNow platform.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Configure and implement business rules, client scripts, UI policies, and UI actions.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Design and build reusable components and scalable solutions aligned with platform best practices.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Catalog & Workflow Automation:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Develop and maintain Service Catalog items, request workflows, and record producers.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Implement process automation using Workflow Editor and Flow Designer.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure efficient orchestration of business processes across modules.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Integration & APIs:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Design and develop REST/SOAP APIs for inbound and outbound integrations.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Build and manage integration solutions with third-party systems.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure secure, performant, and scalable API implementations.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Platform Governance:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Adhere to ServiceNow best practices, coding standards, and governance policies.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Participate in design reviews, code reviews, and platform optimization initiatives.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure compliance with platform upgrade and release strategies.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>MID Server Management & Debugging:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Install, configure, and maintain MID Servers.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Troubleshoot integration and connectivity issues.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Perform debugging across platform components including scripts, workflows, and integrations.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Upgrade Planning & Implementation:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Plan and execute ServiceNow platform upgrades, including release evaluation and impact assessment.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Perform instance cloning, upgrade testing, and validation across environments.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Identify and remediate upgrade conflicts (e.g., skipped updates, deprecated features).</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Coordinate with stakeholders to ensure smooth upgrade deployment with minimal business disruption.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Maintain upgrade documentation, testing strategies, and rollback plans.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Data Management & CMDB:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Work with CMDB including CI classes, relationships, and data integrity.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Develop and manage Import Sets, Transform Maps, and data loads.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure accurate and reliable configuration data across the platform.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Reporting & Dashboards:</strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Create and maintain reports and dashboards for business and operational insights.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Build performance analytics indicators and visualizations.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Support stakeholders with actionable data and reporting solutions.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Required Skills & Qualifications:</strong></p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif">Strong hands-on experience in ServiceNow development.</p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Expertise in:</strong></p> <ul> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Business Rules, Client Scripts, UI Policies</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Service Catalog and workflows</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">Flow Designer</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:1.0E-4pt;font-size:11.0pt;font-family:Calibri, sans-serif">REST/SOAP API development</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Experience with CMDB, Import Sets, and data transformation.</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Experience with MID Server setup, troubleshooting, and integrations.</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Experience in ServiceNow upgrade planning, testing, and implementation.</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Strong debugging and problem-solving skills.</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Knowledge of platform governance and best practices.</li> </ul> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin-right:0.0cm;margin-left:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><strong>Preferred Qualifications:</strong></p> <ul> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">ServiceNow Certified System Administrator (CSA)</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">ServiceNow Certified Application Developer (CAD)</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Experience in ServiceNow platform architecture and design</li> <li style="font-size:10.0pt">Exposure to ITSM, Event Management, or other ServiceNow modules</li> </ul><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>