About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire SAP Datasphere Professionals in the following areas :</span></b></p> <p> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Job description:</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Technical Support Engineer – SAP Datasphere & Databricks</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%"><br><strong>Department:</strong> Data Platforms (Enterprise IT)</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Role Overview</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Client is seeking a <strong>Technical Support Engineer</strong> specializing in <strong>SAP Datasphere</strong> and <strong>Databricks</strong> to provide <strong>L1/L2 support</strong> for our global Data & Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting <strong>SAP Datasphere</strong>, <strong>Databricks</strong>, and related data integration tools, combined with strong problem-solving skills and a customer-first mindset.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Key Responsibilities</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Incident Management & Resolution</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Provide <strong>L1/L2 support</strong> for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Monitor data pipelines, jobs, and integrations for failures or performance issues.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Perform root cause analysis and implement preventive measures for recurring issues.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Operational Excellence</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Maintain and update SOPs for incident handling, escalation, and resolution.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Continuous Improvement</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Identify opportunities for automation and process optimization in support workflows.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Document knowledge articles for common issues and resolutions.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Required Qualifications & Skills</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">2–5 years</span></strong><span style="font-size:10.0pt;line-height:115%"> of experience in technical support or application support roles.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Hands-on experience with: </span></li> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="circle"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">SAP Datasphere</span></strong><span style="font-size:10.0pt;line-height:115%"> (data modeling, integration, connectivity troubleshooting)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Databricks</span></strong><span style="font-size:10.0pt;line-height:115%"> (cluster management, job monitoring, performance tuning)</span></li> </ul> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Familiarity with <strong>Microsoft Azure</strong> services (Data Factory, Storage) and <strong>Power BI</strong> is a plus.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Strong analytical and problem-solving skills with attention to detail.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Experience with ITIL practices and ticketing tools (ServiceNow, Jira).</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Excellent communication skills for global stakeholder interaction.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%">Preferred Certifications</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">SAP Datasphere or SAP Analytics certifications.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">Databricks Certified Associate or Professional.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;line-height:115%">ITIL Foundation.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>