About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire Business Analysis Professionals in the following areas :</span></b></p> <p> </p> <p><strong>Primary Skills </strong>:</p> <ul> <li>5+ years of experience in working and leading teams on logistics, supply chain, or operations support</li> <li>Expereince in coordinating with customers, stakeholders, end users, carriers and operations contacts.</li> <li>Strong data entry and data management skills with high attention to detail</li> <li>Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)</li> <li>Familiarity with load boards, shipment tracking tools, and reporting dashboards</li> <li>Hands-on experience working with Transportation Management Systems (TMS) or similar tools</li> <li>Ability to manage operational workflows, shipment tracking, and load coordination</li> <li>Good understanding of logistics processes including shipment planning, scheduling, and execution</li> <li>Strong communication skills (written and verbal) to interact with customers and internal teams</li> <li>Experience supporting US/UK customers and ability to work in EU/UK time zones</li> <li>Proactive, self-motivated, and able to work in a fast-paced operational environment</li> <li>Ability to handle multiple tasks and prioritize effectively</li> <li>Ability to proactively identify issues and provide resolution or escalation</li> <li>Experience in exception handling and operational troubleshooting</li> <li>Good analytical thinking and reporting skills</li> <li>Ability to conduct basic system/process training for internal/external stakeholders</li> <li>Knowledge of standard operating procedures (SOP) creation and documentation</li> </ul> <p><strong>Good to Have</strong>:</p> <ul> <li>Exposure to EDI concepts and formats such as X12, XML, Flat Files</li> <li>Knowledge of process improvement methodologies</li> <li>SAP exposure is a Plus</li> </ul> <p><strong>Responsibilities</strong> :</p> <ul> <li>Leading Offshore Team and customer coordination</li> <li>Support 24X7 on rotational shifts</li> <li>Support global coverage across all regions</li> <li>Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System</li> <li>Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution</li> <li>Schedule pickup and delivery appointments with customers and receivers</li> <li>Handle data entry, load creation, and updates within logistics systems</li> <li>Perform exception management, resolving both standard and knowledge-based issues proactively</li> <li>Communicate effectively with customers via email and phone, providing timely and professional updates</li> <li>Facilitate customer calls, provide shipment status updates, and proactively address potential risks</li> <li>Maintain, document, and improve Standard Operating Procedures (SOPs)</li> <li>Generate, validate, and distribute operational reports (daily/weekly/monthly)</li> <li>Perform reconciliation of shipment and operational data across reports and systems</li> <li>Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution</li> <li>Support training sessions for customers or internal teams on systems and processes</li> <li>Identify opportunities for process improvement, cost savings, and efficiency enhancements</li> <li>Act as a support resource for team members and contribute to overall team performance</li> <li>Ensure adherence to defined SLAs and operational metrics</li> </ul><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>