About this role
<p>The Repulse Bay is seeking for an Estate Manager, Operations to oversee the daily operation of the Estate Operations and to provide excellent customer services to the residents and guests.</p> <ul> <li>Deputy to Director of Estate Operations</li> <li>Highly competitive total remuneration package on offer</li> <li>Exceptional opportunity to develop your expertise and career</li> </ul> <p> </p> <p><strong>Key Accountabilities</strong></p> <ul> <li>Oversee daily operations of the luxury residential property, commercial arcade, and related facilities, ensuring smooth and efficient management.</li> <li>Support the Director of Estate Operations in elevating the customer experience and developing a concierge service that maintains high service standards.</li> <li>Lead and supervise the team to deliver exceptional, high‑quality customer service while building strong resident and guest relationships.</li> <li>Respond proactively to guest feedback and complaints, taking prompt action to achieve the highest level of satisfaction.</li> <li>Assist in monitoring contractor performance, coordinating maintenance and enhancement works, managing administrative duties, and supporting improvement or ad hoc projects.</li> </ul> <p> </p> <p><strong>General Requirements</strong></p> <ul> <li>Degree holder in Property or Housing Management or related discipline.</li> <li>Member of MCIH or HKIH or equivalent professional qualification is preferable.</li> <li>Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.</li> <li>Have experience in hospitality industry and customer oriented.</li> <li>Excellent interpersonal and supervisory skills.</li> <li>Strong in problem-solving skill, able to deal with customers in a professional manner.</li> </ul> <p> </p> <p>We are delighted to receive your resume for further consideration and will communicate directly with suitable qualified applicants.</p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/TRBbenefits2024-GS.gif"></p> <p style="text-align:center"> </p>