About this role
<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Receptionist - The Lobby to achieve the company’s objectives and create a memorable guest experience.</span></span></p> <p> </p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Work for a highly prestigious hotel in Food and Beverage team.</span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.</span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px"><strong>Key Accountabilities</strong></span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Deliver exceptional dining experience to Guests at all times, including providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.</span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures.</span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Perform the role of the cashier and receptionist.</span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Example of Shift</span></span></p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">The Lobby（A 6:30-15:30 / B 7:00-16:00 / B’ 8:00-17:00 / C 9:00-18:00 / D 11:00-20:00)</span></span></p> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">No experience is required. Utilizing your customer service experience for career growth and enhance language abilities and customer service skills with us. </span></span></p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">If it fits into one of your areas of expertise and you would like to further enhance the following skills, we welcome your application.</span></span></p> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Teamwork</span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">You will be working in an international and helpful team, which everyone works together to provide excellent services to guests. </span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Multitasking skills</span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Not only delivering food and beverages service in a timely manner, you are also required to be attentive to details and responds to different situations proactively.</span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Information Management Skills</span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Review the shared information on the web proactively at the beginning of the shift and communicate verbally with supervisor to special reminders. </span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Keep track of multi guest status and information so as to respond to requests quickly and accurately. </span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">English Proficiency</span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Since most of the guests and some staff are from overseas, there are many opportunities to communicate in English.</span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px"><strong>General Requirements</strong></span></span></p> <ul> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Speaking English ability in business situations is preferred. </span></span></li> <li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Work experience in 5-star hotels or equivalent shop establishments is preferred. </span></span></li> </ul> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">We are delighted to receive your resume for further consideration.</span></span></p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PTKbenefits-Fulltime.gif"></p> <p style="text-align:center"> </p>