About this role
<p><span style="font-family:arial, helvetica, sans-serif">At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>About Duke University Hospital</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif">Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and mor</span>e.</p><p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Location:</strong> Duke Hospital, 2301 Erwin Rd, Durham, NC 27710 </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Work Schedule:</strong> 4:00 PM - 12:30 AM with alternating weekends</span></p> <h2> </h2> <h2><span style="font-family:arial, helvetica, sans-serif">Occupational Summary</span></h2> <p><span style="font-family:arial, helvetica, sans-serif">Perform duties in computerized order entry, shipping, receiving, and distribution of hospital merchandise, supplies, equipment, and linen. Maintain strong inventory management processes to meet supply needs with prompt delivery. Ensure the accuracy of issued items, maintain good working order and availability of equipment, and facilitate smooth operations at the loading dock and stockrooms.</span></p> <h2> </h2> <h2><span style="font-family:arial, helvetica, sans-serif">Level 1 Responsibilities</span></h2> <p><span style="font-family:arial, helvetica, sans-serif">Level 1 staff are required to perform the following core shipping and receiving duties, ensuring optimal inventory management for in-scope facilities:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Accept and sign for deliveries from distributors.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Inspect inbound shipments and report identified shipment discrepancies to onsite management.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Enter Goods Receipts into the SAP system and file packing slips accurately.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Prepare and ship out Vendor Returns.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Transport shipments from the loading dock to the stockroom.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Deliver received packages to appropriate purchasers and hospital departments.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Move and stock supplies to appropriate shelving locations and rotate stock once receiving is complete.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Perform regular cycle counts to ensure the accuracy of stock levels.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Check expiration dates on supplies, document findings, and discard expired products.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Distribute and restock supplies, linen, and non-supply items (e.g., medical gas) to end users.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Ensure all STAT orders are completed according to specified service level agreements.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Use appropriate Supply Chain technologies (Pyxis and SAP) to document the movement of supplies.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Participate in mid-year and year-end inventory counts.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Keep all Supply Chain work areas, loading docks, and storage areas clean and organized.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Provide excellent customer service to address supply questions and recommend operational efficiency improvements.</span></p> </li> </ul> <h2><span style="font-family:arial, helvetica, sans-serif">Level 2 Responsibilities</span></h2> <p><span style="font-family:arial, helvetica, sans-serif">In addition to Level 1 duties, Level 2 staff spend at least 50% of their time performing the following advanced functions:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Serve as the Subject Matter Expert (SME) for the TIMS module, including receiving and documenting.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Access and utilize Vendormate for vendor management.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Work with customers to help reconcile shipping invoices as needed.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Effectively use the ERP system to pull reports, locate products, use handheld technologies for delivery and PAR replenishment, and close out daily SAP transactions.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Pull EPIC and Pyxis reports, analyze data, and provide appropriate recommendations.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Coordinate, manage, and deliver supplies to off-site clinics and facilities.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Oversee consignment inventory processes and assist in annual inventory preparations.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Collaborate with Supply Chain stakeholders to adjust par levels and address slow-moving items based on usage.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Troubleshoot supply shortage issues and articulate the known impact to impacted departments.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Act as a mentor and preceptor to Level 1 Supply Chain Associates and serve as back-up Team Lead when necessary.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Participate in PERT, OR EDIT, and VAT discussions as assigned.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif">Complete all assigned tasks with minimal supervision from the Team Lead and Manager.</span></p> </li> </ul> <p> </p> <h2><span style="font-family:arial, helvetica, sans-serif">Physical Requirements & Skills</span></h2> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Exertional Force:</strong> Push/pull loaded and unloaded supply carts requiring up to 100 pounds of force daily.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Lifting:</strong> Exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Mobility:</strong> Frequent reaching, lifting, stooping, and bending throughout the shift.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Problem Solving:</strong> Proactively contribute to process improvements, create new ideas, and solve logistical problems.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Work Ethic:</strong> Work cooperatively in a computerized environment, possess a sense of urgency, and maintain a proactive customer service philosophy.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Level 2 Specifics:</strong> Experience using an ERP system and demonstrated competency in inventory management.</span></p> </li> </ul> <h2> </h2> <h2><span style="font-family:arial, helvetica, sans-serif">Minimum Qualifications</span></h2> <h3><span style="font-family:arial, helvetica, sans-serif">Education</span></h3> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Required:</strong> High School Diploma or G.E.D.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Preferred:</strong> Some college-level coursework.</span></p> </li> </ul> <h3> </h3> <h3><span style="font-family:arial, helvetica, sans-serif">Experience</span></h3> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Level 1:</strong> At least 1 year of work experience in distribution, warehousing, shipping, receiving, logistics, material handling, inventory control, or a comparable service line. Strongly prefer experience in a fast-paced, customer service environment.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Level 2:</strong> At least 2 years of work experience in at least one of the disciplines listed above.</span></p> </li> </ul> <h3> </h3> <h3><span style="font-family:arial, helvetica, sans-serif">Degrees, Licensures, Certifications</span></h3> <ul> <li style="font-family:arial, helvetica, sans-serif"> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Required:</strong> Valid Driver's License may be required depending on off-site transport needs.</span></p> </li> </ul><br> <br> <div><p> Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. </p> <br> <br> <div><p> Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. </p> <br> <strong>Essential Physical Job Functions:</strong> <div><p> Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. </p> <br></div></div></div>