About this role
<p> </p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif;color:indianred"><strong>Work Location Type: Remote</strong> </span></p> <p> </p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.</span></p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.</span></p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif;color:indianred"><strong>Compensation:</strong></span></p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">The base salary for this role ranges between $ x - $ y, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.</span></p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.</span></p> <p><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">This job posting is for an existing vacancy.</span></p> <p> </p><div> <div> <p><strong><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt;color:indianred">Position Details: </span></strong></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Working closely with the Market Manager, the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the district efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><strong><span style="color:indianred">Main Duties and Responsibilities:</span></strong> </span></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">KeepStock Management/Leadership: </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Partner with Sales, DC, Branch and transportation networks to further profitability, growth and operational targets for the organizational goals. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Implement Leader Plan which includes assessing and prioritizing, coaching, training and hiring top talent. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Promote strong team member engagement and support team member development. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization. </span></p> </li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Financial Performance/Resource Management: </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Manage the resources required for new customer installations to be on time and within budget. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure the right solutions and resources are being offered/deployed to customers. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure optimal customer survey satisfaction levels. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> </span><br><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Business Partnerships to influence Growth: </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> </span><br><span style="color:indianred"><strong><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Required Experience and Qualifications: </span></strong></span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Associates degree or equivalent experience. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">5+ years of retail, manufacturing or industrial business. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">2+ years’ experience in supervising and managing people in a KPI driven environment with an emphasis on training and development </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Extensive travel is required 50%+ travel to various customer sites throughout the territory. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience in financial accountability. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience leading in a matrixed environment. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience in building and working effectively within different teams. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Strength in process improvement, ownership and control and project management. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience leading and working towards goals with a remote team. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Proficiency in Microsoft Office, including Word, Excel and PowerPoint. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment). </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Have and maintain a valid driver's license in province of residence. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards. </span></p> </li> </ul> <p style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. </span></p> </div> </div><p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt;color:indianred"><strong>Rewards and Benefits:</strong></span><br><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):</span></p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Medical, dental, vision and prescription drug coverage</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Life insurance coverage, including spousal and dependent life insurance.</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Educational & Professional Membership Fee Assistance program</span></li> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Employee discounts, team member perks and more!</span></li> </ul> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt;color:indianred"><strong>DEI Statement:</strong></span></p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.</span></p> <p> </p> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.</span></p> <p> </p> <p> </p>