About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the Company</b></H2> </div><div><p>International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p>In this challenging and rewarding permanent operational position, you will play a key role in delivering high-quality medical, security, and logistical support to our members. You will manage a high volume of calls and emails from individuals travelling both domestically and internationally, ensuring their healthcare, travel, and security needs are addressed promptly and effectively.</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key responsibilities</b></H2> </div><div><p>If you are passionate about helping others, have outstanding communication skills, and thrive in a fast-paced environment, we would love to hear from you. Your work will make a meaningful difference by supporting the safety and well-being of people around the world.</p> <ul> <li>Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.</li> <li style="list-style-type:disc"> <p>Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.</p> </li> <li style="list-style-type:disc"> <p>Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.</p> </li> <li style="list-style-type:disc"> <p>Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.</p> </li> <li style="list-style-type:disc"> <p>Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About you</b></H2> </div><div><ul> <li style="list-style-type:disc"> <p>Skilled at building and maintaining meaningful relationships with various stakeholders</p> </li> <li style="list-style-type:disc"> <p>Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting</p> </li> <li style="list-style-type:disc"> <p>Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment</p> </li> <li style="list-style-type:disc"> <p>Must hold Full working rights in Australia</p> </li> <li style="list-style-type:disc"> <p>Able to work from our Sydney office</p> </li> </ul> <p><em><strong>Due to urgent operational requirments, we would welcome candidates who can start at short notice to fill this role. </strong></em></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Working Hours</b></H2> </div><div><p>13 hour shifts</p> <p>Between 7 AM to 10 PM</p> <p>Rotating roster; 6-8 shifts per fortnight</p> <p><strong>Location:</strong> Office based environment, Sydney, Next to Wynyard Train Station</p></div></div></div>