About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Requisition Number: 74569</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The company built on breakthroughs. <br>Join us. </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong> </strong> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Come break through with us. </span></p> <p><br><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Role Purpose</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">The PCS Quality Excellence Manager is the single-threaded quality leader for CPO and PCS customer portfolios, responsible for driving customer-focused quality strategy across manufacturing, suppliers, and products.</span></p> <p><span style="font-family:arial, helvetica, sans-serif">This highly customer-facing role leads escalations, applies core quality methodologies (e.g., RCA, SPC, CAPA), and ensures early risk identification and mitigation. Partnering closely with Corning Customer Business Directors, Engineering, Technology, Operations(MFG), Supplier Quality, and Product teams, the QEM aligns customer requirements with manufacturing execution to protect customers and enable business growth.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Responsibilities</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Align the PCS manufacturing quality strategy with Division priorities for CPO products, ensuring consistent execution across process qualification, production readiness, and volume manufacturing.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Serve as the primary quality interface for CPO/PCS customers, leading escalations, customer reviews, and joint improvement initiatives while ensuring effective communication and customer protection.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Lead end-to-end incident management, including triage, containment, cross-functional coordination, root cause analysis, CAPA, and post-incident reviews with verified effectiveness and clear accountability.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Use data- and risk-based analysis to drive decision making on inspection strategies, containment, and mitigation actions, enabling proactive identification and management of quality risks.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Partner with Engineering, Manufacturing, Supplier Quality, and NPI teams to prevent recurrence, improve process capability, and standardize quality practices across internal and external manufacturing environments.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Drive adoption of data-driven quality metrics, dashboards, and Cost of Quality (CoQ) insights to support informed customer and business decisions.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Champion a strong quality culture focused on prevention, accountability, and customer-centric execution across the CPO ecosystem.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Required</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Bachelor’s degree in Engineering or related technical field (e.g., Materials Science, Physics).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">10+ years of experience across Quality, Engineering, or Operations, including global, customer-facing, and cross-functional roles; 7+ years in quality leadership.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience in photonics, semiconductors, advanced packaging, or high-precision manufacturing environments.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Proven ability to lead customer escalations, quality reviews, and improvement initiatives while balancing customer protection, business needs, and system maturity.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong analytical and data-driven mindset with experience applying core quality methodologies (SPC, FMEA, RCA, CAPA, reliability).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience supporting NPI through scale-up to high-volume manufacturing.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Effective leadership, communication, and influence skills in matrixed organizations, with the ability to clearly convey risks and drive action across stakeholders.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Strong English proficiency; Mandarin preferred.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences/Education - Preferred</H2> </div><div><ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience in CPO, photonics, fiber optics, telecommunications, or high‑reliability manufacturing.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Expertise in QMS frameworks (ISO 9001, TL9000) and structured problem solving.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Advanced degree or quality certification (e.g., ASQ) preferred.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Familiarity with digital quality tools (PLM, ETQ, Power BI).</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What You’ll Lead & Deliver</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">🔹 Customer‑Focused Quality Leadership</span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Serve as the trusted quality partner for key PCS/CPO customers.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Lead customer audits, operational reviews, and quality performance discussions.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Translate customer expectations into clear internal quality requirements and actions.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif">🔹 CPO Quality Performance & Risk Management</span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Track and drive improvement of key CPO quality KPIs (PPM, complaints, escapes, audit performance, response time).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assess risk during scaling, capacity changes, NPI, or supplier transitions and implement appropriate mitigation strategies.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Make balanced decisions that protect the customer while supporting business needs.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif">🔹 Product & Process Excellence</span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure early Quality engagement in CPO product development, NPI, and design‑for‑quality activities.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Support quality governance for manufacturing, testing, and supplier processes supporting CPO platforms.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Partner with Supplier Quality and Contract Manufacturing teams to ensure capability and readiness.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif">🔹 Cross‑Functional & Regional Leadership</span></p> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Influence cross‑functional teams without direct authority to drive quality outcomes.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Partner with regional and site quality teams to ensure consistent execution and escalation alignment.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Help build quality capability and judgment across the organization.</span></li> </ul></div></div></div>