Requisition Number: 76457 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Trusted products that accelerate drug discovery, development, and delivery to save lives</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Damage-resistant cover glass to enhance the devices that keep us connected</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Precision glass for advanced displays to deliver richer experiences </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Auto glass and ceramics to drive cleaner, safer, and smarter transportation </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions</li> </ul> Scope of Position: In this role, you will Support quality complaint resolution for CLS business in North America with a focus on improving Key Account customer satisfaction. Lead improvement initiatives related to processes, systems, and product/service quality measures. Day to Day Responsibilities: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Responsible for being aware of division quality initiatives and procedures.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Responsible for working with plant quality function as a liaison with North America Quality and Regulatory Services, Commercial, and Business Operations organizations, by identifying and implementing effective communication processes and feedback channels.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Establish reporting tools and metrics to drive continuous improvement of customer complaints.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Work with the business team to identify and maintain the Key Account list.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Monitor complaint trends in North America, if necessary, need to escalate to the regional business team for the development of both short- and long-term corrective actions.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Participates in cross-functional problem-solving projects related to customer complaints on products or processes within the plant.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Prepares reports and provides feedback to the plant and business team.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Understand products and provide a quick response or coordinate cross-functionally to provide a quick response.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Gathering data and reporting the status of customer complaints in North America.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Handle customer feedback for products sold in North America regardless of the origin of the manufacturing location.</li> </ul> Travel Requirements: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Up to 10% domestic travel.</li> </ul> Hours of work/work schedule/flextime: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Monday - Friday, standard business hours.</li> </ul> Required Education & Experience: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Bachelor’s degree in Life Sciences, Chemistry or Engineering or related field of study</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Minimum 3+ years of experience within Quality Engineering.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Experience within a manufacturing environment.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Proficiency in MS Office applications (including Excel) with demonstrated versatility in learning, adapting to, and obtaining proficiency with a range of business software tools—may include PeopleSoft, SAP, Power BI, ETQ, and others</li> </ul> Desired Experience: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Experience in the Life Science or Pharmaceutical industry.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Excellent oral/written English communication skills, presentation skills.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Demonstrated ability to drive results within the quality infrastructure.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Organized; ability to prioritize and manage multiple activities to meet demanding production schedules and dynamic shipment requirements of each plant.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Flexibility; ability to work in a dynamic environment while managing multiple priorities.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Tactical /analytical thinking.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">High sense of urgency.</li> </ul> This position does not support immigration sponsorship. The range for this position is $80,011.00 - $110,016.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. <div> Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. </li> </ul> </div> We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at <a href="mailto:[email protected]?subject=Corning%20Accommodations">[email protected]</a>.

Regional Quality Engineer (Tewksbury, MA, US, 01876) @ Corning

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