<img src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png" style="width:324.0px;height:84.0px"> Position Summary: The Product Manager, Experimentation and Optimization reports to the Manager, Digital Experimentation and Optimization and is responsible for leading product discovery, delivery, and execution of digital tests across an assigned portfolio. The assigned portfolio may include Inspiration and Booking, Post-Booking, Loyalty, or other digital customer journeys, and may change as business needs evolve. This Product Manager helps lead a small scrum team to bring experimentation and optimization opportunities to life. The role partners closely with Commercial teams, including e-commerce Marketing, as they develop business hypotheses, offers, campaigns, and test concepts in parallel. The Product Manager translates those opportunities into clear requirements, prioritized backlog items, measurable experiments, and scalable digital capabilities. The Product Manager is accountable for driving measurable commercial impact within their assigned portfolio, including improvements to conversion, ancillary revenue, upsell, loyalty engagement, personalization, customer experience, and broader digital commerce outcomes. This role requires a hybrid product and experimentation mindset: commercially aware, technically curious, data-driven, detail-oriented, and comfortable working across Product, Design, Analytics, Engineering, Technology, and Commercial partners. Essential Responsibilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Serve as the product lead for an assigned digital experimentation and optimization portfolio, which may include Inspiration and Booking, Post-Booking, Loyalty, or other digital customer journeys as business needs evolve.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Help lead a small scrum team through product discovery, definition, development, and delivery of digital tests, experiments, and optimization capabilities.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Partner with Commercial teams, including e-commerce Marketing, as they develop business hypotheses, offers, campaigns, and test concepts in parallel; translate those opportunities into actionable product requirements and backlog items.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Develop and maintain a prioritized product backlog and roadmap for assigned experimentation and optimization work, ensuring alignment to JetForward priorities, the broader experimentation roadmap, and shared commercial outcomes.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Elicit, document, and manage clear requirements, user stories, acceptance criteria, test hypotheses, success metrics, dependencies, and delivery expectations for experimentation initiatives.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Own assigned tests from intake through readout, ensuring each experiment is clearly scoped, technically feasible, measurable, customer-centered, and tied to revenue, conversion, loyalty, personalization, or customer experience outcomes.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate with Engineering, Architecture, Data, Analytics, Product, Design, Technology, and Commercial partners to evaluate tradeoffs between customer experience, business value, technical feasibility, performance, data quality, and operational complexity.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Participate in acceptance testing, quality control, launch readiness, and post-launch validation to ensure digital experiments and optimization capabilities meet the business vision and JetBlue standards.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Track, analyze, and communicate experiment performance, product metrics, KPI/OKRs, learnings, risks, and recommended next actions for assigned portfolio work.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Partner with other Product Managers and Technology teams to ensure consistency in experimentation standards, roadmap alignment, platform usage, customer experience, and delivery practices across Digital.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Research, prototype, and recommend new digital capabilities, technology enhancements, and optimization opportunities that improve JetBlue’s customer experience and commercial performance.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Other duties as assigned.</li> </ul> Minimum Experience and Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Bachelor’s Degree in Business, Product Management, or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Three (3) years of experience managing product delivery and supporting digital products, platforms, capabilities, or customer-facing experiences for business customers.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Three (3) years of experience working with cross-functional teams, including Technology, Engineering, Product, Design, Analytics, Commercial, Marketing, or business partners.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience supporting product discovery and delivery, including defining problems, prioritizing a roadmap or backlog, writing user stories and acceptance criteria, and partnering with design and engineering teams to deliver customer value.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience using data, customer insights, product metrics, experimentation results, or business feedback to inform product decisions and improve digital experiences.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience supporting or delivering digital tests, A/B tests, personalization, optimization initiatives, digital commerce enhancements, or customer journey improvements.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Available for occasional overnight travel.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">In possession of valid travel documents with the ability to travel in and out of the United States.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to work flexible hours and be available for an emergency response on short notice.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must pass a pre-employment drug test.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be legally eligible to work in the country in which the position is located.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Authorization to work in the United States is required. This position is not eligible for visa sponsorship.</li> </ul> Preferred Experience and Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Master’s Degree in Business or related discipline with three (3) years of professional work experience in IT product management, IT project management or similar discipline. </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Four (4) years of professional work experience in product management, digital product management, experimentation, optimization, digital commerce, or similar discipline.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience working with cross-digital platforms.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience with experimentation, personalization, optimization, or customer data platforms such as Dynamic Yield, Optimizely or similar tools.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrated curiosity and fluency in emerging digital, AI, and automation tools, including practical use of generative AI platforms such as ChatGPT, Claude, or similar technologies to support research, product discovery, requirements development, workflow optimization, analysis, and decision-making.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrates a strong knowledge of technology trends; digital trends, industry background.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Basic understanding of digital Booking and project and product delivery.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Knowledge of budget creation and management.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Knowledge of the airline industry.</li> </ul> Crewmember Expectations: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Regular attendance and punctuality. </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Potential need to work flexible hours and be available to respond on short-notice.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to maintain a professional appearance.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards. </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li> </ul> Equipment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Computer and other office equipment.</li> </ul> Work Environment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Traditional Office Environment.</li> </ul> Physical Effort: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)</li> </ul> Compensation: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li> </ul> <div> <div> <div id="_com_2" class="msocomtxt"> #LI-AC1 #LI-Hybrid </div> </div> </div>

Product Manager Digital Experiment Opti (Long Island City, NY, US, 11101) @ JetBlue Airways Corporation

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