<img src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png" style="width:324.0px;height:84.0px"> Position Title: Airport Operations Crew Position Summary: The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment. Essential Functions: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Verify Customers’ personal identification </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Tag, lift, and handle Customer luggage</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Announce flight arrivals, departures, and pre-boarding information via the public address system</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Communicate with our Customers to keep them constantly informed</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Offer ancillary products to our customers such as “even more speed” and “even more space”</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Coordinate various duties with coworkers and other departments to ensure proper handling of Customers </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Assist Customers with special needs, e.g. Customers who need assistance in boarding </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Other duties as assigned </li> </ul> Minimum Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">High School Diploma or General Education Development (GED) Diploma</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">At least eighteen (18) years old</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">One (1) year of customer service or sales experience </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Strong interpersonal and listening skills </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Complete fluency in written and spoken English</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Successfully complete a customer service assessment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be able to adhere to JetBlue Uniform Policy Manual Standards </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Experience using a mouse, computer, keyboard and basic word processing, email and office applications</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Experience performing under pressure and within fixed time constraints</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Depending on location, may need to acquire and maintain a United States Customs Clearance</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Available for occasional overnight travel (10%)</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Legally eligible to work in the country in which the position is located</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Authorization to work in the US is required, this position is not eligible for visa sponsorship</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Must pass a ten (10) year background check and pre-employment drug test</li> </ul> Preferred Experience and Qualifications <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Two (2) years of customer service, volunteer experience or sales experience </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Knowledge of customer service principles and practices strongly </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Previous airline experience </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Bilingual skills</li> </ul> Crewmember Expectations: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Regular attendance and punctuality </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Ability to work flexible hours including holidays/ weekends/ and overnight shifts</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to make occasional trips to other locations for training or temporary assignment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to maintain a professional appearance</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position</li> </ul> Equipment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Computer and other office equipment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Public Address System</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Handheld radios</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Free-standing computer kiosks used to identify and process Customer reservations</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Light Emitting Diode (LED) screens and signs</li> </ul> Work Environment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Airport environment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Subject to weather and elevated noise levels within airports</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Ability to stand for an extended period of time</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days</li> </ul> Physical Effort: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.</li> </ul> Compensation: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">The base pay range for this position is starting at $18.15 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li> </ul>

Airport Operations Crew PT (Richmond, VA, US, 23250) @ JetBlue Airways Corporation

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