<img src="https://rmkcdn.successfactors.com/5858ab09/aad2b740-339c-42fe-8d5e-e.png" style="width:324.0px;height:84.0px"> Position Title: General Manager Operations Support Position Summary: The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue’s mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment. Essential Responsibilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Build and maintain strong partnerships across internal teams (Airport Ops, Ground Ops, Operations, Safety, Tech Ops, etc.) and external stakeholders (Airport Authorities, TSA, FAA, CBP, OAL handling, and the Port Authority).</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure compliance with safety, regulatory, and company standards across all operational activities.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:Calibri, sans-serif">Other Duties as assigned</li> </ul> Minimum Experience and Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">High School diploma or General Education Diploma (GED)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Five (5) years of airline industry contract experience, finance and/or airport experience</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years in a leadership role managing a team or overseeing business partners (vendors)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Ability to communicate clearly, concisely, logically and coherently; both verbally and in writing </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to adapt to a changing environment </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to travel and/or work variable hours, flexible shifts, including holidays and weekends </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be able to acquire and maintain a United States Customs Clearance </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Available for moderate overnight travel (30%) </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Currently in possession of a valid passport or equivalent travel in and out of the United States</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to work flexible hours and be available for emergency response and on short notice</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must pass pre-employment drug test</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be legally eligible to work in the country in which the position is located </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:Calibri, sans-serif">Authorization to work in the US is required. This position is not eligible for visa sponsorship</li> </ul> </li> </ul> Preferred Experience and Qualifications: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Bachelor’s degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Working knowledge of all the areas within airports (Operational and Support Services)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years Project management experience</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years Quality Management Experience</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years Quantitative analysis experience</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years Business partner contract management and negotiation experience </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:14.0pt;font-family:'Times New Roman', serif">Three (3) years’ Customer service experience, preferably in the airline industry </li> </ul> </ul> Crewmember Expectations: <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Regular attendance and punctuality </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Potential need to work flexible hours and be available to respond on short notice</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to maintain a professional appearance</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">Potential need to work flexible hours and be available to respond on short-notice</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif">The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li> </ul> </li> </ol> Equipment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Computer and other office equipment </li> </ul> Work Environment: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Normal office environment</li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Airport environment subject to weather and elevated noise levels within airports </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Airport ramp environment: the outdoor environment may present weather variations and elevated noise levels </li> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Able to travel and/or work flexible shifts, including holidays and weekends</li> </ul> Physical Effort: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">Generally not required, 0 pounds, frequently or up to 10 pounds, occasionally (sedentary).</li> </ul> Compensation: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 4.8px;font-size:14.0pt;font-family:'Times New Roman', serif">The base pay range for this position is between $115,000.00 and $158,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li> </ul>

General Manager Operations Support (Jamaica, NY, US, 11430) @ JetBlue Airways Corporation

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