About this role
<p><b>Salary Range: </b> $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)</p> <p> </p> <p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br> <br> Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">The Managed Long-Term Services and Supports (MLTSS) Program Specialist II is actively engaged in all facets of MLTSS operational, strategic and system related initiatives. The Program Specialist supports MLTSS department’s needs by organizing ongoing programs and process improvement efforts, providing operational and program support, essential building of pieces of program<b> </b>efforts as required by federal, state and organizational guidelines. </span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">The Specialist is responsible for the training and education of both internal and external audiences. This position ensures that deliverables are completed and on time by conducting thorough follow-up and holding stakeholders accountable to deliver tasks on time.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Duties</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Supports initiatives and monitoring of program deliverables as assigned in collaboration with senior level positions and management as appropriate.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Builds cross-functional relationships and partnerships across the organization as appropriate and needs to complete programs assigned timely and within scope.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Maintains and monitors accurate working knowledge of Program contracts, regulations, and requirements and ensures responsible parties are compliant with requirements by conducting quality control and reporting activities.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Updates and develops departmental materials (i.e. Job Aids, Reference Guides, Correspondence, Presentations, Desktop Procedures and Policies) accurately and on time by partnering with Subject Matter Experts, Legal, Compliance and stakeholders within MLTSS and other departments as appropriate.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Conducts process improvement and research activities in areas such as customer satisfaction and best practices. Utilizes data reports to identify gaps, discrepancies and trends.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Provides training on appropriate topics or finds resources to conduct training and evaluates the effectiveness of the training using defined metrics and evaluation tools, post-test or observation. </span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Represents L.A. Care at community events, community meetings and health fairs sponsored by L.A. Care and outside organizations.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Plans, coordinates and organizes meetings and/or events to include developing meeting summaries/minutes, issues logs, etc. Prepares agendas for meetings.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Performs other duties as assigned.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Duties Continued</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Required</H2> </div><div><div>Associate's Degree</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education Preferred</H2> </div><div><div>Bachelor's Degree</div><div>In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div><p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><b>Required:</b></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">At least 2 years of demonstrated experience working with low economic status populations, and diverse communities in settings such as community-based organizations, social service agencies or civic organizations.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">At least 2 years of program coordination experience or process improvement.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Experience in document management, transcription, and other administrative procedures.</span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><b>Preferred:</b></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Training delivery and/or design experience.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><p><b>Required</b></p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Strong group facilitation skills and enthusiastic team player.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Exceptional ability to collaborate and build partnerships.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to work effectively both independently and as part of a team.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Demonstrated ability to problem-solve and troubleshoot all project issues in a timely manner.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Detail oriented with strong organizational skills and strong time management skills.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to work in fast paced, multi-tasking situations.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to produce deliverables and tasks with high accuracy and on time. </span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Ability to work on tight deadlines.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Excellent verbal, written, communication and presentation skills.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif">Moderate to Advance competency in Microsoft applications including Word, Excel, PowerPoint, Outlook, Visio and SharePoint.</span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"> </p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><b>Preferred:</b></span></span></p> <p style="margin-bottom:2.0px;margin-top:2.0px"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif">Demonstrated project management skills.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Licenses/Certifications Required</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Licenses/Certifications Preferred</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Training</H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Physical Requirements</H2> </div><div><div>Light</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Information</H2> </div><div><p style="margin-top:2.0px"><span style="font-size:10.0pt"><span><span style="font-family:Calibri, sans-serif"><b>Required:</b></span></span></span></p> <p><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif">Travel to offsite locations for work.</span></span></p> </div></div></div><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</p> <p> </p> <p><b>L.A. Care offers a wide range of benefits including</b></p> <ul> <li>Paid Time Off (PTO)</li> <li>Tuition Reimbursement</li> <li>Retirement Plans</li> <li>Medical, Dental and Vision</li> <li>Wellness Program</li> <li>Volunteer Time Off (VTO)</li> </ul> <p> </p>