About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>We are seeking an experienced, commercially focused General Manager to lead the day-to-day operations of our thriving catering business. This is an exciting opportunity for a dynamic leader who is passionate about delivering exceptional food and service while driving business performance and developing high-performing teams.</p> <p>You will oversee a team of approximately 10 employees, supported by an on-site Supervisor and Chef. The successful candidate will balance operational excellence with commercial awareness, ensuring outstanding client satisfaction while identifying opportunities to grow the business.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul> <li> <p><strong><span style="text-decoration:underline">Key Responsibilities</span></strong></p> <p> </p> <ul> <li>Lead and inspire a team of approximately 10 employees, fostering a positive, high-performance culture.</li> <li>Coach, mentor and develop team members, empowering them to achieve their full potential.</li> <li>Build strong relationships with clients, ensuring exceptional service delivery and proactively responding to their needs.</li> <li>Take ownership of the site's commercial performance, driving sales, profitability and sustainable growth.</li> <li>Manage financial performance, including budgets, gross profit (GP), labour costs and overall cost control.</li> <li>Identify opportunities for innovation, introducing new ideas, products and initiatives that enhance the customer experience and business performance.</li> <li>Work closely with the on-site Supervisor and Chef to ensure seamless day-to-day operations.</li> <li>Maintain the highest standards of food quality, service, presentation and compliance.</li> <li>Monitor operational performance, using data and insights to drive continuous improvement.</li> <li>Lead the team through change, bringing people on the journey and creating an engaged and motivated workplace.</li> </ul> <p> </p> <p><strong><span style="text-decoration:underline">About You</span></strong></p> <p><strong><span style="text-decoration:underline">The ideal candidate will have:</span></strong></p> <p> </p> <ul> <li>Proven leadership experience in catering, hospitality, food service or a similar operational environment.</li> <li>Strong commercial and business acumen with a track record of improving financial performance.</li> <li>Experience managing budgets, GP, labour costs and operational KPIs.</li> <li>Outstanding people management skills with a genuine passion for developing others.</li> <li>Excellent attention to detail and a commitment to delivering consistently high standards.</li> <li>Strong communication and relationship-building skills, with the ability to manage key client relationships confidently.</li> <li>A proactive, solutions-focused mindset with the confidence to challenge the status quo and introduce innovative ideas.</li> <li>The ability to influence, motivate and bring teams together to achieve shared goals.</li> <li>Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.</li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Qualifications</H2> </div><div><ul> <li>The opportunity to lead a successful and growing catering operation.</li> <li>Autonomy to make an impact and implement new ideas.</li> <li>A supportive leadership team and collaborative working environment.</li> <li>Opportunities for professional development and career progression.</li> <li>Competitive salary and benefits package.</li> </ul> <p> </p></div></div></div>