About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u>About Us</u></H2> </div><div><p>Since Lidl Bulgaria's start 15 years ago, the company has grown to over 140 stores and 2 logistics centers, solidifying its reputation as a leading investor, a loyal employer, and a preferred shopping destination known for great quality at an affordable price.</p> <p>Our daily work is guided by principles of respect and honesty that shape our actions and communication.</p> <p>If you're looking for a pleasant work environment with a motivated and positive team, we encourage you to apply.</p> <p>We are currently hiring for our Head Office in Garitage Park, Sofia:</p> <h2><strong>HR Process Management Expert (m/f)</strong></h2></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u>What will you do?</u></H2> </div><div><ul> <li><strong>Process & Ticketing Analysis:</strong> Conduct data-driven analyses of HR ticketing workflows and AI chatbots to identify process gaps, investigate inquiry trends, and ensure the timely resolution of Tier 1 and Tier 2 requests.</li> <li><strong>Workflow Optimization & Automation:</strong> Design, optimize, and automate HR processes across all departments to drive continuous improvement, enhance efficiency, and meet national and international deadlines.</li> <li><strong>Strategic Advisory:</strong> Advise HR leadership on the development and execution of HR services to proactively prevent issue escalation, optimize Service Level Agreements (SLAs), and improve self-service solutions.</li> <li><strong>Knowledge Management & Reporting:</strong> Lead the localization and administration of internal HR Knowledge Management platforms and reporting (including SAP HR) to ensure alignment with global and local standards.</li> <li><strong>Training & Empowerment:</strong> Empower, train, and qualify local HR process owners and cross-functional teams to ensure a deep understanding of HR processes and maintain high standards of expertise.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u>Wha do we expect from you?</u></H2> </div><div><ul> <li>Completed University degree.</li> <li>Minimum of 5 years of professional experience working in a large corporate environment.</li> <li>Solid background in Human Resources with a strong process-oriented mindset.</li> <li>Proven practical experience working with ticketing systems.</li> <li>Strong analytical skills, with the ability to interpret data, track complex interdependencies, and navigate intricate workflows.</li> <li>Excellent command of the English language, both written and spoken (minimum B2 level).</li> <li>Experience with SAP HR is considered a strong advantage.</li> <li>Familiarity with Google Workspace is highly desirable.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><u>What do we offer you?</u></H2> </div><div><ul> <li>Work in an international company with career development opportunities.</li> <li>Onboarding training.</li> <li>Food vouchers worth up to 102,26 € per month based on hours worked.</li> <li>Additional health insurance.</li> <li>Multisport card at a preferential price.</li> <li>1 additional day paid leave for your birthday.</li> <li>Additional day of paid vacation for every 5 years working at the company.</li> <li>“Refer a Friend” bonus of 515 € to 770 € gross.</li> <li>Gift and cash bonus for the birth of a child in the amount of 340 € gross.</li> <li>Gift set of school supplies for employees with children from 1st to 8th grade.</li> <li>Discount on annual subscription to online learning platform for employees with children from 1st to 12th grade.</li> <li>Christmas and Easter bonus.</li> <li>Assistance program for employees and their families - free psychological, financial and legal counseling.</li> <li>Workplace - Garitage Park, Sofia.</li> </ul> <h3><strong>Apply online now!</strong></h3> <ul> <li>To be considered, please attach your resume to your application.</li> <li>We will contact shortlisted candidates directly, so please provide a current phone number.</li> <li>All applicants will receive a written response.</li> </ul> <h3><strong>Lidl Bulgaria guarantees</strong></h3> <ul> <li>Honesty, punctuality and transparency in the employment relationship.</li> <li>Complete confidentiality in reviewing of applications.</li> <li>Full protection of your personal data in accordance with current EU regulations and Bulgarian legislation.</li> </ul> <p> </p> <p> Please read <a href="https://jobs.lidl.bg/bg/2055.htm">here</a> the full information about our Personal Data Protection</p></div></div></div>