You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work. We are hiring immediately for a ITSE Solution Engineer What We Bring To The Table: The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (health insurance, paid time off, etc.) we also offer: • Competitive compensation • Career growth opportunities • Flexibility and Support for Diverse Life Stages and Choices • Wellbeing programs including Physical and Mental wellness<table class="MsoNormalTable" style="width:1290.0px;margin-left:4.25pt;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:17.55pt"> <td style="width:7.05in;border:solid windowtext 2.25pt;border-bottom:solid windowtext 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <h1 style="margin:12.0pt 0.0in 0.0in;font-size:16.0pt;font-family:Cambria, serif;color:#365f91;font-weight:normal"><a name="_Ref509931141"></a>Primary Purpose</h1> </td> </tr> <tr style="height:38.95pt"> <td style="width:7.05in;border-top:none;border-left:solid windowtext 2.25pt;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 2.25pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> We are seeking a highly skilled ServiceNow ITSM Solution Engineer to serve as a critical bridge between business needs and technical implementation. In this role, you will partner closely with stakeholders, product teams, and service organizations to understand complex business challenges and translate them into scalable, cost-effective ServiceNow solutions. This position plays a key role in shaping solution design, ensuring alignment with ITSM product strategies, and delivering measurable value through a customer-centric approach. The ideal candidate brings a strong blend of consulting mindset, technical expertise, and business acumen—capable of gathering and prioritizing requirements, architecting tailored solutions, and producing clear, actionable design documentation. You will be responsible for guiding solution delivery from concept through implementation, ensuring alignment with enterprise architecture, ITIL best practices, and platform capabilities. As a trusted advisor, the ServiceNow Solution Engineer will collaborate across cross-functional teams to drive successful project outcomes, optimize IT service workflows, and enable digital transformation. This role requires the ability to communicate complex technical concepts to non-technical stakeholders, while maintaining a focus on delivering intuitive, high-quality user experiences that enhance operational efficiency and long-term platform scalability. PRIMARY DUTIES: (E.g., those duties that are considered essential functions of the job) Key Responsibilities & Functions <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Requirements Engineering: Actively listening to customers to uncover, analyze, and document technical needs and pain points.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Solution Design: Creating customized technical blueprints, architectures, and integration plans.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Technical Consulting: Evaluating feasibility, researching best practices, and proposing cost-effective solutions.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Product Demonstration/POC: Developing proof-of-concept models to visualize value and reduce risk for buyers.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Documentation: Creating detailed technical specifications, proposals, and project documentation. </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Communicate with internal and external stakeholders in an open and timely manner, providing all needed information and support.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Demonstrations & Proof of Concepts (POCs) to Minimum Viable Product (MVP): Tailoring product demos and developing POCs to demonstrate how the solution solves the client's specific problems.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Prepares and presents comprehensive technical and administrative solutions to interpret requirements, identify alternatives, and recommendations-based experience and other findings.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Product Feedback Loop: Working with internal product and engineering teams to relay client requirements and influence product improvements.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Performs other related duties as assigned.</li> </ul> This position will collaborate with multiple internal teams to design integrations with interfacing processes, enabling automated capabilities with procurement, finance, and third parties. </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:1290.0px;margin-left:4.25pt;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:1217.0px;border-width:2.25pt 1.0pt 1.0pt 2.25pt;border-color:windowtext;border-style:solid;padding:0.0in 5.4pt" colspan="3" valign="top"> <h1 style="margin:12.0pt 0.0in 0.0in;font-size:16.0pt;font-family:Cambria, serif;color:#365f91;font-weight:normal"><a name="_Ref509931325"></a>Key Responsibilities</h1> </td> <td style="width:37.5232px;border-top:2.25pt solid windowtext;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> % </td> </tr> <tr style="height:0.2in"> <td style="width:59.9306px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 1 </td> <td style="width:1157.07px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Convert business requirements into technical solutions—covering data models, workflows, integrations, and security. </td> <td style="width:37.5232px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 20 </td> </tr> <tr style="height:0.2in"> <td style="width:59.9306px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 2 </td> <td style="width:1157.07px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Ensure platform scalability, resilience, and compliance with security and regulatory requirements. </td> <td style="width:37.5232px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 20 </td> </tr> <tr style="height:0.2in"> <td style="width:59.9306px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 3 </td> <td style="width:1157.07px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Design and develop and engineer robust ServiceNow architectures aligned with business objectives and IT strategies while adhering to the product line model and SAFe Agile controls/process. </td> <td style="width:37.5232px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 20 </td> </tr> <tr style="height:0.2in"> <td style="width:59.9306px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 4 </td> <td style="width:1157.07px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Communication with peers and upper management, as appropriate, relative to issues, problems, and general status </td> <td style="width:37.5232px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 20 </td> </tr> <tr style="height:0.2in"> <td style="width:59.9306px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 5 </td> <td style="width:1157.07px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:1.0pt solid windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Leverage insights to advise on actionable areas for improvement or other actions to ensure operational value is maintained </td> <td style="width:37.5232px;border-top:none;border-left:none;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> 20 </td> </tr> <tr style="height:0.2in"> <td style="width:1254.53px;border-top:none;border-right:none;border-left:none;border-bottom:2.25pt solid windowtext;padding:0.0in 5.4pt" colspan="4" valign="top"> </td> </tr> <tr style="height:0.2in"> <td style="width:1254.53px;border-top:none;border-left:2.25pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" colspan="4" valign="top"> <h1 style="margin:12.0pt 0.0in 0.0in;font-size:16.0pt;font-family:Cambria, serif;color:#365f91;font-weight:normal"><a name="_Ref509931667"></a>Additional/Secondary Responsibilities</h1> <ol> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Contributing to the development and refinement of the ITSM product line roadmap, management policies and schedules as needed for future enhancements. </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Engaging with internal and external resources to ensure clarification, changes, resolution, are addressed.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Resolve stakeholder related issues and escalate to manager or Director of Strategy and Value Optimization as appropriate.</li> </ol> </td> </tr> </tbody> </table> <table class="MsoNormalTable" style="width:1290.0px;margin-left:4.25pt;border:none;height:555.229px" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:24.2361px"> <td style="width:1269.29px;border-width:2.25pt 2.25pt 1.0pt;border-style:solid;border-color:windowtext;padding:0.0in 5.4pt" colspan="2" valign="top"> Required Qualifications: </td> </tr> <tr style="height:90.2546px"> <td style="width:1259.29px;border-top:none;border-left:1.0pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Bachelor’s degree in IT or business equivalent</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">Technical Expertise: Strong background in software, hardware, or systems architecture.</li> </ul> Must have worked in similar environments within the last two years </td> <td style="border:none;padding:0.0in;width:10.0px"> </td> </tr> <tr style="height:90.2778px"> <td style="width:1259.29px;border-top:none;border-left:1.0pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">ITIL Foundation</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">ITSM Foundation</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif">ServiceNow certifications CTA, CSA; other</li> </ul> </td> <td style="border:none;padding:0.0in;width:10.0px"> </td> </tr> <tr style="height:269.352px"> <td style="width:1259.29px;border-top:none;border-left:1.0pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">8+ years of experience supporting development and management of IT services relative to similar roles.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrated capabilities with ITSM, ITIL and SAFeAgile factory models.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrated success in large scale capability development and deployment.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Working knowledge of ITIL and ITSM principles</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Understanding of SAFe Agile methodologies and practices, specifically within ServiceNow SPM (Service Portfolio Management) in planning and execution. </li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ability to problem solve issues to resolution</li> </ul> <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Strong attention to detail, accuracy and processes</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Highly flexible and adaptable to change</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficient in ITSM Foundation and experience with ServiceNow ITOM, ITSM, CMDB, KB etc.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Microsoft Office and other productivity tools</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Global/international experience or exposure a plus</li> </ol> </td> <td style="border:none;padding:0.0in;width:10.0px"> </td> </tr> <tr style="height:81.1088px"> <td style="width:1259.29px;border-top:none;border-left:1.0pt solid windowtext;border-bottom:1.0pt solid windowtext;border-right:2.25pt solid windowtext;padding:0.0in 5.4pt" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Experience working with people and teams across various functions and regions.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated ability to create innovative solutions and think outside the box to solve complex and analytical problems.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrated verbal, written and interpersonal communication skills</li> <li style="text-align:justify;margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif">Highly flexible and adaptable to change</li> </ul> </td> <td style="border:none;padding:0.0in;width:10.0px"> </td> </tr> </tbody> </table> <table style="width:1590.09px" border="0"> <tbody> <tr> <td style="height:36.0px"> <div> McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. <div id="tor__fextJobDescFooter_div"></div> <div id="tor__fextJobDescFooter_readOnlyDiv"> <div id="tor__fextJobDescFooter_content"> McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future. </div> </div> </div> </td> </tr> </tbody> </table>

ITSE Solution Engineer (GURGAON, IN, 122001) @ McCormick & Company

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